Job Description

At Convoso, we're constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster.   

We're currently experiencing rapid business growth and are in the market for an enthusiastic Business Intelligence Analyst based out of our Woodland Hills office (may be remote as well).  Do you have experience developing scalable, insightful dashboards and are able to make sense of the data?   We are looking for a highly data-driven individual with a strong business acumen, and this individual will be working closely with Sales (hunters & farmers), Marketing, Operations, and product teams to create both standardized and custom reports, conduct quantitative analyses, and provide the necessary support to ensure all teams are efficiently executing against their targets.

In this role, you will be responsible for analyzing all segments of available data, trends (historical and future), reports, and more to optimize various business processes aimed at driving revenue, operational efficiency and go-to-market productivity. If you're an intellectually curious person who knows how to effectively turn data into a compelling story, then this might be the perfect role for you!

WHAT YOU WILL DO:

• Develop scalable, automated dashboards to provide benchmarking and progress against key performance goals and initiatives for the GTM business to enable visibility into metrics specifically designed to drive overall go-to-market performance

• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations

• Provide analytical insights into the current state of the business that can be leveraged for growth opportunities

• Identify opportunities to improve go-to-market processes and work with cross-functional groups to support these improvements

• Provide business recommendations and reporting insights related to demand waterfall, sales velocity and other lead and opportunity-based metrics

• Play an active role in strategic & operational planning discussions

• Collaborate with business units and Senior Leadership to conduct needs assessment to support organization strategies, tactics, and solutions that support business unit objectives

• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business-related issues. Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions

• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture

WHO YOU ARE:

• 3-5 years of experience in data analytics, sales operations, sales analysis, marketing operations, marketing analysis, or a related field
• BS/BA or equivalent knowledge and experience
• Previous work experience at a high-growth B2B SaaS company preferred
• Understand the "why" and "how" of data to be able to tell the story behind it
• Creative, intellectually curious and able to effectively collaborate cross-functionally, partnering with stakeholders to drive business performance
• Experience in creating reports, projections, models, and presentations to support decisions
• Deep understanding of KPIs, sales metrics, or business case development
• Good applied statistics skills, such as: statistical testing, regression, mathematical techniques etc.
• Skill analyzing statistics and reports to determine business performance and trends
• Excellent written and verbal communication, and the ability to turn data into a story  
• Ability to work independently and in a team-oriented environment
• Maintain high levels of accuracy, integrity, process consistency and documentation in planning, forecasting, and modeling approaches

WORK PERKS WORTH THE HYPE:

• Competitive compensation package 
• Medical, dental, and vision insurance 
• 401 (k) employer match program 
• Gym membership reimbursement 
• A team of highly experienced colleagues 
• Casual office environment
• Fully stocked kitchen (vegetarian-friendly) 
• Catered family lunches together (Every Friday)
• Monthly Massages
• Your birthday off