Job Description
This person will be the key leader preparing the Café for opening. The
Café Manager will assist with the aesthetic design of the Café, help
establish the Café team, and travel to the franchise headquarters for an
initial training and immersion experience. Once the Café opens, the Café
Manager will be responsible for overseeing all Café operations
including: ordering, menu planning and preparation, managing and
scheduling Café employees, as well as ensuring all health and safety
standards are being met. This person will fully manage the operations of
the Museum Café while also collaborating heavily with the Museum as a
whole to ensure continuity of experience for guests.
KEY RESPONSIBILITIES:
- Lead the effort to create an experience through the Café at the Cook
Museum of Natural Science that supports the mission of the museum
and ensures guest satisfaction
- Serve as an ambassador of the Museum and the Café both internally
and externally. As an ambassador for the Museum, this person must be
fully knowledgeable of the Museum's programs and offerings to engage
confidently with guests. As an ambassador for the Café, this person
will proactively learn from the franchise and share enthusiastically
about the Café offerings as they train Café employees, and engage
with Museum employees, patrons, and the general public.
- Contribute to any remaining decisions for the aesthetic development
of the Café to ensure a clean, comfortable and positive guest
experience
- Attend immersion training at the franchise headquarters to ensure
quality and consistency. Become a brand ambassador and lead the
effort to adopt best practices for this concept and instill that
training in the team at the Museum’s Café
- Assist in the development of the marketing strategy for the
cobranded Museum and Café
- Assist in developing Standard Operating Procedures for the Café
- Establish and lead a team of part time employees: write job
descriptions, recruit, interview, hire, and train team members.
Cast-vision, set goals, coach and provide feedback to ensure a
quality guest experience at the Café
- Fully manage the operations side of the Café by ordering, scheduling
for productivity, using sales numbers to promote and market Café
menu items, ensuring a clean and safe work environment, serving
fresh, crave-worthy food, and attending to guest needs
- Lead by example as a working manager, not as a
clipboard-style manager. This leader will be active out on the floor
with the team leading them to provide the best customer experience,
helping to keep the line moving and jumping in to help wherever
needed to ensure that the team and the guests are happy.
- Master the Point of Sale System Siriusware® and train employees to
use it to ensure smooth daily operations, accurate capture of data,
inform purchasing/reordering, and facilitate excellent customer
service
- Oversee Café financials including cash management, end of day
reports, and cash reconciliation
- Maintain the appearance of the Café, ensuring appropriate for
standards as directed by the franchise operation in concert with the
Museum; including signage, a la carte food merchandising, and
cleanliness, with organized and visually appealing presentation
- Assist wherever needed and in any reasonable capacity to ensure the
smooth and successful operation of the Museum in the case of
emergency drill or other “all hands” activity