Office & Customer Service Operations Coordinator (Order Processing, Invoicing & Phone Support)

🏢 Company

Peruvian Import Co. Inc. Wholesale food importer & distributor

📍 Location

On-site – Office/Warehouse Operations Passaic / North NJ area

🕘 Schedule

Full-time (Monday–Friday) Occasional flexibility during peak periods

💼 Position Summary

We are seeking a reliable, detail-oriented Office & Customer Service Operations Coordinator to support daily business operations. This role handles customer orders, invoicing, phone support, and coordination between sales, warehouse, and management. The ideal candidate is organized, professional, and comfortable working in a fast-paced wholesale environment.

🧾 Key Responsibilities

Customer Service & Orders

Answer incoming phone calls professionally

Take customer orders via phone, email, WhatsApp, and in person

Resolve order questions, shortages, and delivery issues

Invoicing & Office Operations

Create and process invoices and credit memos

Enter orders into accounting/ERP system (QuickBooks / NetSuite preferred)

Maintain accurate customer records and pricing

Support accounts receivable follow-ups when needed

Operational Support

Coordinate orders with warehouse and drivers

Assist management with daily operational tasks

Maintain organized digital and paper records

Support inventory and order tracking

✅ Qualifications

Prior experience in office administration, customer service, or operations

Strong communication skills (English required; Spanish strongly preferred)

Comfortable with phones, emails, and multitasking

Experience with invoicing systems (QuickBooks, NetSuite, or similar a plus)

Organized, dependable, and detail-oriented

Ability to work independently and as part of a team

💰 Compensation

Competitive hourly pay based on experience

Growth opportunities within the company

🌟 Why Join Us?

Stable, family-owned business

Hands-on role with real responsibility

Opportunity to grow into senior operations or accounting roles

📄 VERSIÓN EN ESPAÑOL

📌 Título del Puesto

Coordinador(a) de Oficina y Servicio al Cliente – Operaciones

🧾 Responsabilidades

Contestar llamadas y atender clientes

Tomar pedidos por teléfono, correo y WhatsApp

Preparar facturas y notas de crédito

Ingresar pedidos al sistema

Coordinar pedidos con almacén y choferes

Mantener archivos organizados

Apoyar las operaciones diarias de la empresa

✅ Requisitos

Experiencia en oficina, servicio al cliente o administración

Inglés requerido / Español preferido

Conocimiento básico de facturación (QuickBooks o similar es una ventaja)

Persona organizada, responsable y puntual

💰 Pago

Pago competitivo según experiencia

Oportunidad de crecimiento