ADDRESS: USA-PA-Carlisle-1149 Harrisburg Pike

STORE CODE: Total Rewards Administration (2761876)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Posititon Summary:

Perform administrative processes that deliver medical, dental and other benefits driven by Collectively Bargained Agreements to associates of companies supported by Retail Business Services. Serve as a subject matter expert on our union Benefits programs and related processes. Answer associate inquires, including those directed from Associate Service Center. Support audit and regulatory compliance activities.

Duties and Responsibilities:

• Utilize HR systems to process complex transactions. Such transactions include but are not limited to associate changes affecting status, leaves of absence/FMLA, health & wellness insurance claims, disability claims, and paid time off.

• Analyze each transaction to ensure accuracy within each union contract and/or company policy.

• Assess supplemental pay and create requests in Cyborg for payment based on contractual or policy language.

• Provide oversight and support to the business as it relates to associate related transactions.

• Utilize systems and reports like Cyborg and Control D to review critical HR related audit reports to ensure data integrity by researching and updating associate records according to union contract, company policy, and ACA Regulations.

• Actively respond to HR-related questions from the business units and HR Business Partners.

• Research, compile and provide data for the Third Party Administrators, Union and/or Fund Office teams, and other appropriate stakeholders to support necessary requests.

• Serve as primary contact for HR Business Partners and the business units on contractual and policy related questions, as needed to ensure accuracy.

• Support implementation of various projects by performing systems user acceptance testing and partner with the HR Services management for updates and execution.

• Provide support to HR department on various tasks and projects.

Qualifications:

• Associate's Degree or equivalent combination of education and work experience.

• 1-3 years of related work experience in Benefits Administration, claims processing, collectively bargained benefits or other benefits related area.

• Intermediate MS Office, Visio and Project skills.

• Advanced Excel skill

• HR systems knowledge.

• Strong understanding of ERISA and applicable benefit provisions.

• Associate's degree or equivalent work experience.

• Reporting tools knowledge.

• Analytical Skills

• Attention to Detail

• Oral & Written Communication

• Customer Focus

• Strong organizational & communication skills.

• Ability to work in a high volume, high production environment.

• Ability to work as harmonious, positive contributor to the team.

• Ability to maintain strict confidentiality of information

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.