Job Description

The Coordinator, Commercial Operations provides operational support of commercial priorities to senior leadership across the Raffles and Fairmont brands. The role combines executive-level operational management with meaningful involvement in sales, marketing, and commercial strategy work including initiatives, analytics, and cross-functional coordination. This role provides direct exposure to, and involvement in, commercial strategy, performance management and brand growth initiatives within a global luxury hospitality organization.

Critical Activities

· Manage complex executive calendars and schedules across time zones. Coordinates diverse commercial initiatives and tracks progress for Raffles and Fairmont.

· Synthesize commercial data for leadership.

· Ensures seamless communication across internal departments and external partners. Balances executive support with strategic commercial project involvement.

· Maintains professionalism and discretion with sensitive information and stakeholders.

Essential Duties and Responsibilities

Executive Operations and Leadership Enablement

• Manage the calendar, scheduling, and meeting coordination of senior commercial leadership across multiple time zones

• Arrange travel and prepare detailed briefing notes and pre-meeting materials

• Draft and manage correspondence, follow-up communications, and internal updates on behalf of leadership

• Act as a central point of accountability for tracking strategic initiatives and ensuring timely delivery of key milestones

• Maintain a clear view of priorities and ensure actions and commitments are tracked and followed through

• Prepare agendas, capture meeting notes, and distribute action items to the appropriate stakeholders. Provide in-office operations support to the overall receptionist function and facilities as needed.

Commercial Operations & Execution

• Own the development of executive-level of presentations, reporting decks, and materials for ownership, brand, and leadership meetings

• Lead defined workstreams within commercial initiatives, ensuring timely execution and measurable outcomes

• Own and maintain commercial performance dashboards and reporting frameworks used by senior leadership

• Analyze and synthesize hotel performance and commercial data, sales reporting, and budgets into clear, concise formats for actionable insights

• Partner with sales, marketing, revenue management, and operations teams to drive cross-functional alignment and commercial priorities and initiatives.

• Manage logistics for commercial meetings, conferences, and events including scheduling, preparation, and follow-up

• Contribute to continuous improvement of commercial processes, tools, and organizational effectiveness

Strategic Initiatives & Analytics

• Take ownership of defined project workstreams as directed — including opening trackers, owner presentation support, campaign coordination, and commercial reporting

• Conduct research and synthesize findings to support leadership decision-making

• Support the development and maintenance of tools, trackers, and frameworks that improve the efficiency and organization of the commercial team

• Assist in coordinating AI-related and technology initiatives as they arise within the commercial function

Qualifications

• 2–5 years of professional experience in a commercial, operational, or executive support environment — hospitality, consulting, luxury, agency, or media backgrounds are all relevant
• Strong organizational skills and ability to manage multiple competing priorities with accuracy and composure
• Excellent written and verbal communication skills, with the ability to produce polished, concise materials independently
• Experience working with data, reporting, or performance metrics in a business environment
• Commercially curious — an interest in how a luxury hospitality business operates beyond purely administrative responsibilities
• Experience supporting or contributing to cross-functional projects or strategic initiatives
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management or collaboration tools
• High degree of professionalism and discretion when working with or on behalf of senior executives
• Ability to synthesize complex information into clear summaries and presentations
• Self-motivated, solutions-oriented, and able to operate with a degree of independence

Applicants must be legally authorized to work in the United States at the time of application.

Additional Information

Salary Range: $84,000 - $104,000 USD
Full-time based in our New York Office