Job Description

This position will report to the Manager of Global Brand Standards and be part of the team responsible for providing factory audit program support to the Universal Brand Development Group and its Licensees/Partners.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $52,000 - $64,480

Qualifications

** Responsibilities include:**

• Promptly respond to submissions and inquiries sent to the general program inbox.
• Provide customer service to Licensees and factories regarding program requirements and general requests/inquiries.
• Provide global Licensees with the status of factories and guidance towards obtaining approval.
• Review and vet LMS submissions and start audit and waiver workflows.
• Manage audit requests, submit, and track all audits sent to audit firms and provide scheduling pushback support, including Virtual Audits and Spot Checks.
• Accurately update Licensee and factory information in internal database.
• Update internal database and contact Licensees on subcontracting related issues.
• Generate accurate approved factory lists.
• Promptly issue waiver and audit approval letters while ensuring accuracy at high volume.
• Promptly identify and escalate issues to Licensee support and supervisor.
• Support supervisor on team projects and other duties as assigned.
• Work with Regional Managers to confirm and schedule all Spot Checks.
• Manage daily audit requests in Gensuite and track all CAP eligible audits.
• Manage Global Contact List, Ethics Policies, and database permissions for all contractors.
• Support Manager on GBS Corporate responsibilities, including keeping Gensuite up to date with all Business Unit factory data.
• Support Manager on Customs Registrations for all UP&E licensees.

** Qualifications/Requirements:**

• 2+ years of office experience and data entry.
• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

Desired Characteristics:

• Bachelor’s degree in related field preferred.
• Ability to handle pressure and maintain accuracy in a high-volume environment.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint in a Windows environment.
• Exceptional organizational skills; ability to multi-task and pay close attention to detail.
• Clear and concise written and oral communication skills.
• Strong customer service skills.
• Ability to adapt to a changing environment and handle multiple priorities.
• Second language a plus.
• Salesforce experience is preferred.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.