Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Spartan Emergency Water Removal is continuously recruiting, and we review new applications regularly—often on a daily basis. We encourage you to apply even if the job posting has been open for some time.

Are you self-motivated, proactive, and passionate about providing exceptional customer service? Join Spartan Emergency Water Removal and help us grow!

We are looking for dynamic team members to join our coordinating team and drive the success of our company. As a Customer Service Representative - Coordinator, you will monitor job file status, maintain internal and external communications with all stakeholders, and digital and physical file management. Your responsibilities include the initial intake from all client networks, communicating daily with crews to ensure all required documentation is captured on site, and performing all job close-out activities, including coordination with the accounting department to ensure proper invoicing.

Since 2015, Spartan has been Northern Virginia’s trusted choice for mitigation and restoration services. As a proud Veteran-founded and operated company, we specialize in water, fire, mold, storm, asbestos, lead, and reconstruction services. Spartan is also Virginia's highest-rated water mitigation company, with over 1,000 5-star reviews. We proudly serve commercial and residential clients in Northern Virginia, Fredericksburg, Richmond, and the surrounding areas.

If you’re ready to make an impact and grow with a team dedicated to excellence, we want to hear from you!

Responsibilities

· Daily monitoring of job status to ensure accuracy in all project file documentation.

· Communicate with crews to ensure all documentation is captured on site.

· Oversee the successful completion of each emergency restoration project.

· Handles all administrative tasks for each job to include scheduling, estimating, and customer service.

Qualifications

· Valid driver’s license with a clean driving record

· Experience in the restoration industry is preferred

· Experience with writing estimates is preferred

· Ability to work in a fast-paced, team-oriented office environment.

· Excellent organizational skills and strong attention to detail.

· Outstanding written and verbal communication skills

· Ability to pass a pre-employment drug screen and background check