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Customer Service Representative

Copan Diagnostics, Inc

Customer Service Representative

Murrieta, CA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB RESPONSIBILITIES

    · Manage domestic US market customer relationships. Copan’s Customer Service Department relies on both teamwork and self-reliance to manage a large portfolio of customers. On a daily basis, the position will handle inquires from customers regarding product applications, product availability, customer complaints, sample requests, etc. The best candidate will demonstrate the ability to work well with others in a multicultural entrepreneurial atmosphere.

    · Manage order and logistics data flow. Must be able to utilize various information systems to provide accurate and timely information to vendors and customers. Perform analysis on sales and inventory data to improve efficiencies.

    · Proactive communication and attention to detail are requirements to ensure proper levels of customer service.

    · Organizational excellence to support the demands of a global multi-tasking business environment

     

    DESIRED SKILLS & EXPERIENCE

    · Degree in Business Administration, Logistics, or Communications preferred

    · 2 years of experience in Customer Service or Business Administration.)

    · Excellent verbal and written business communication skills, a must

    · Proficiency in MS Office software (Word, Excel, PowerPoint, etc)

    · Proficiency in Business Information Systems (Navision, SAP, etc)

    · Detail oriented with the ability to multi-task in a fast paced work environment

    · Business Math competency

    · Problem solving mind-set with eye toward process improvement

    · Knowledge of basic microbiology and medical device industry a plus

    · Ability to generate and interpret business data reports

    · Flexibility to work occasional evenings, weekend hours and ability for overnight national and international travel

    Company Description

    Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for automatic segregation of bacterial cultures, followed by automated colony picking.