Position Summary

BXI is seeking a Service Technician to install, maintain, troubleshoot, and repair copiers, printers, and related office equipment in the Rochester/Syracuse area. Our home office is in Tonawanda, NY. The ideal candidate is customer-focused, technically skilled, and capable of working independently in both shop and field environments.

Key Responsibilities

• Build and maintain positive customer relationships while delivering exceptional service.
• Install, diagnose, troubleshoot, repair, and perform preventive maintenance on copiers, printers, fax machines, and related office equipment.
• Inspect, disassemble, repair, replace, reassemble, align, adjust, and calibrate equipment according to manufacturer specifications.
• Maintain accurate parts inventory and ensure necessary parts are available to complete service calls efficiently.
• Complete service requests, reports, and timesheets accurately and on time.
• Communicate effectively with management regarding scheduling, customer needs, service issues, and job status.
• Perform all work safely, efficiently, and in compliance with company policies and safety regulations.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Technical school training, associate degree in electronics, or equivalent experience preferred.
• Previous field service experience in the office equipment industry preferred.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently with minimal supervision.
• Valid driver's license required.

Knowledge, Skills & Abilities

• Knowledge of copier, printer, and office equipment operation, installation, repair, and maintenance.
• Ability to identify equipment malfunctions, analyze issues, and implement effective solutions.
• Ability to interpret customer descriptions of technical problems and provide appropriate service solutions.
• Strong attention to detail and ability to recognize potential equipment failures before they become critical.

Working Conditions & Physical Requirements

This position is primarily field-based and requires frequent local travel. Occasional evening, weekend, or overnight work may be required.

Frequently:

• Use hands to handle tools, equipment, and controls.
• Perform repetitive motions, bending, twisting, reaching, and verbal communication with customers and team members.

Occasionally:

• Lift and carry up to 50 pounds.
• Walk, sit, kneel, crouch, and work in confined spaces.

Equal Opportunity & Accommodation

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.