Job Description

As Spring & Summer travel and events are beginning to increase, we are actively searching for all levels of Food & Beverage Managers. We would love to speak with you if your experience includes any of the following:

Service + Team

• Elevated Guest Satisfaction scores
• Management and Team Member Development & Training
• Culture Building
• The highest and most efficient level of service expected by the guest
• Ensuring the department is staffed sufficiently for each meal period
• Make every effort to keep morale of the restaurant & events high.
• Ensuring team is following service standards.
• Responsibility over all operational duties.
• Responsibility in keeping all FOH equipment operational, (i.e. telephones, Open Table, event OSE).
• Ensuring restaurant & event space cleanliness and maintenance.
• Constantly seeking improvement in self, team, and the restaurant & event space as a whole.
• Maintaining a positive, friendly attitude with team & guests.
• Ensuring amenities are executed.
• Overseeing all hiring and training of team. Including determining hiring and termination of all teammates.
• Handling and resolving all team concerns.
• Partnering with hotel GM to build and maintain the culture.
• Partnering with Executive Chef to create a unified, guest & team focused F&B department

Financial Management + Food & Beverage Program

• Controlling all costs: food, beverage, labor & operating.
• Performing monthly forecasting for all F&B revenue centers.
• Creating budget for F&B revenue centers.
• Overseeing the development and release of the weekly schedule.
• Revenue generating programs/systems/promotions/sales contests.
• Meeting with vendors to purchase new items, exploring best pricing.
• Overseeing development of the cocktail and wine program
• Partnering with Executive Chef on guest feedback and best menu practices to increase average check.
• Running weekly product mix report:
  • to ensure all pricing is correct
  • to analyze what is selling
  • to determine necessary menu adjustments
• Facilitating sales contests for team in all meal periods to improve sales.

Sales Team + Events

• Partnering with Director of Sales & Marketing to drive revenue and exposure to the property, restaurant and events.
• Exploring, with hotel GM & DOSM, the best ways to creatively market the brand and the property. Must be efficient with current trends in electronic media and be comfortable in exploiting those to benefit the property.
• Fielding all guest requests menus, special requests, etc.
• Leading the charge when planning and developing special events. Delegates to management team in order to adequately prepare for events
• Assisting Catering Event Sales & Event Manager with driving revenue, maintaining service, winning business.
• Supervising special promotions and events held in the restaurant.

Qualifications

• Minimum five to eight years' experience in a high-volume, high-quality restaurant.
• Lifestyle or Boutique Hotel property experience preferred.
• Minimum two years management/supervisory experience.
• PC Proficiency
• Must be able to show enthusiasm for the team, restaurant, events, the Brand, and the culture.
• Must be located in Louisville, Lexington, Bentonville, St. Louis, Cincinnati, or Durham
• Task Force team members must travel and willing to take on 60–90-day assignments

Additional Information

Must be committed to outstanding guest service/hospitality, have a passion for and deep knowledge of food and beverage and committed to carrying our YES culture. Very thorough, task oriented, creative person who can drive long-term strategic planning. Adept at inspiring and collaborating with other leaders (both internal and external) from afar with strong communication skills - verbally, written and visual. Brings a creative voice to the food & beverage teams. Should be charismatic, confident, and have the ability to motivate through example. Must enjoy making all guests happy, internal and external.