Job Description

The Technical Support Analyst is responsible for implementation and providing technical advice, counsel and expertise in direct support of networked printing devices, production printing systems as well as associated software and professional services. The Technical Support Analyst supports customers with print controllers, print drivers, color management, and advanced Canon software features including installation and configuration, troubleshooting printing issues, and software escalations as well as assists Digital Field Service Technicians as a specialist. This position typically interfaces with a customer’s networking and/or IT personnel.

QUALIFICATIONS:

• Preferably with a BS/BA degree in Business/Computer Information Systems or Network Administration
• 2-3+ year experience in technology related work, including roles in post-sales/implementation and customer-facing Technical Consultant
• Relevant networking certifications such as Microsoft (Windows Active Directory) a plus
• Experience with enterprise applications, security, systems management, and business continuity solutions a plus
• Experience in providing technical solutions. Ability to see and present "the big picture" and offer solutions to make it better
• Strong communication, customer facing and relationship building skills
• Strong listening and question-based skills
• Ability to collaborate with and motivate multiple groups toward accomplishing a task
• Enthusiastic, self-starter with a charismatic personality
• Must be effective in working both independently and in a team setting
• Possess a valid Driver’s License; Ability to travel to different customer locations

Company Description

Copyfree Document Imaging & Solutions has been in the document imaging industry for the last 40+ years and is one of the largest full-line independent Canon authorized dealers in Southern California. Awarded "Outstanding Partner" by Canon USA consecutively for the last decade and continue to be one of Canon’s leading single line independent dealers. Canon is the #1 market share leader and we take great pride in providing our customers with the best technology solutions and the most rewarding customer experience possible.