Position Overview

The Plumbing Service Manager's primary role is to ensure efficient, high-quality plumbing services by leading and coaching the plumbing technicians. Reporting directly to the Operations Leader, this manager will conduct consistent 1:1s and L10s with team members, ensuring transparent communication and promptly addressing challenges. This position offers an ideal opportunity for a seasoned manager familiar with home services and who values open communication, training, and fostering a team-oriented culture.

Key Responsibilities

• Lead, coach, and manage plumbing technicians to guarantee top-tier performance and service delivery.

• Conduct regular 1:1 and L10 sessions with team members, fostering open communication and addressing any operational challenges.

• Collaborate closely with other department managers and teams, such as Customer Service, Dispatch, and Accounting.

• Utilize Service Titan software for efficient management, reporting, and service tracking.

• Ensure team adherence to company standards, safety guidelines, and best practices in plumbing services.

• Handle and resolve customer concerns related to plumbing services.

• Track, report, and analyze service metrics, ensuring consistent quality and customer satisfaction.

• Work with the HR department to recruit, onboard, and train new plumbing technicians.

• Address any team conflicts, ensuring a harmonious work environment.

• Perform additional duties and responsibilities as required.

Talents and Skills Required

• Ability to work collaboratively with a keen sense of ownership and responsibility.

• Strong leadership qualities with an emphasis on coaching and mentoring.

• Exceptional communication and interpersonal skills.

• Proficiency with Service Titan software or the ability to learn quickly.

• Problem-solving skills with the capability to develop effective solutions.

• Organizational skills, time management, and the ability to juggle multiple demands.

Expectations

• Uphold and promote companywide Core Values in all interactions and decisions.

• Foster an environment of continuous learning and improvement, ensuring all technicians are trained on core processes.

• Proactively seek opportunities for collaboration and growth within the company.

• Minimum 3 years of leadership in a service-oriented industry, with a record of achieving or exceeding operational goals.

• Familiarity with plumbing services or a related home service field.

• Experience with Service Titan software is a plus.