Job Description

CUSTOMER SERVICE ASSOCIATE

Cordoba Music Group is a leading manufacturer and distributor of acoustic and electric guitars, ukuleles, basses, and musical instrument accessories. Some of CMG’s brands include Cordoba Guitars®, Guild Guitars®, DeArmond®, and HumiCase®, which are internationally distributed and played by a wide range of musicians. Cordoba is the largest supplier of nylon string guitars and ukuleles in U.S. retail chains, online retailers, and independent dealers across the USA. Guild is an iconic brand of acoustic and electric instruments with roots going back to the early 50s. Other CMG brands include Savarez®, and Aquila®, of which CMG is the largest importer and U.S. distributor. The company’s corporate headquarters are located in Santa Monica, CA, and the distribution and manufacturing facility is in Oxnard, CA.

RESPONSIBILITIES:

• Interact with customers/clients and build relationships with them while ensuring their needs are being met
• Answer phone calls and emails in a personable and professional manner
• Respond to customer inquiries while providing an exceptional customer service experience
• Resolve complex problems or disputes in a professional manner
• Process website, PayPal, Reverb, and eBay sales
• Initiate warranty claims for customer-owned goods
• Interact with Cordoba and Guild followers on social media platforms

QUALIFICATIONS:

• 2+ years prior experience in customer-facing roles
• Minimum 3 years experience in handling and caring for acoustic and electric guitars
• Knowledge of acoustic and electric guitar definitions and terminology
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgment calls
• Ability to discern when to escalate an issue to the Customer Service Manager
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Bilingual is a plus

PAY: $18.00 -$20.00 DOE

Company Description

Cordoba Music Group is a leading manufacturer and distributor of acoustic and electric guitars, ukuleles, basses and musical instrument accessories. Some of CMG’s brands include Cordoba Guitars®, Guild Guitars®, DeArmond® and HumiCase®, which are internationally distributed and played by a wide range of musicians. Cordoba is the largest supplier of nylon string guitars and ukuleles in U.S. retail chains, online retailers, and independent dealers across the USA. Guild is an iconic brand of acoustic and electric instruments with roots going back to the early 50’s. Other CMG brands include Savarez®, and Aquila®, of which CMG is the largest importer and U.S. distributor. The company’s corporate headquarters are located in Santa Monica, CA, and distribution and manufacturing facility is in Oxnard, CA.