Desktop Analyst - Contingent

C

Cordova

Desktop Analyst - Contingent

Omaha, NE
Full Time
Paid
  • Responsibilities

    Play Chess Not Checkers!

     

    Desktop Analyst

     

    Do you love troubleshooting tech and helping others? We are looking for a passionate IT Desktop Support Technician! The right candidate will provide top-notch support to our employees, keeping their desktops and software running smoothly. Troubleshoot hardware/software issues, solve problems reported via the Service Desk, research complex issues, and even train employees on using their equipment. This fast-paced role requires collaboration with internal teams too. Join our growing team and make a difference!

     

    Responsibilities And Duties


    • In-depth understanding of managing user accounts, groups, permissions, and group policies within the Active Directory domain environment.

    • Experience configuring Group Policies to enforce security settings, deploy software, and manage user desktops across the organization.

    • Proficiency in using tools for remotely accessing and troubleshooting user desktops, such as TeamViewer or similar software.

    • Experience working with IT Service Management tools like ServiceNow or Jira to track, manage, and resolve user-reported incidents and service requests.

    • Knowledge of configuring and troubleshooting Virtual Private Network (VPN) connections to allow secure remote access to the corporate network.

    • Strong ability to diagnose and resolve hardware and software issues on desktops and laptops, identifying root causes and implementing effective solutions.

    • Familiarity with tools used for automated software deployment and configuration management, such as SCCM or Puppet.

    • Experience using software for remote monitoring and management of desktops, such as Microsoft Endpoint Manager or similar tools

    • Proficiency with Microsoft Office 365 applications and administration tools for troubleshooting user issues.

    • Bachelor's degree in Computer Science or a closely related field, such as Information Technology or Information Systems.

     

    EOE/Veteran/Disabled/E-Verify Employee


    Applicants must be currently authorized to work in the United States on a full-time basis, and we will not sponsor applicants for employment visa status. We do not accept unsolicited applications or resumes from staffing, recruitment or other employment consulting firms.