Job Description

Job Description

We are seeking a Customer Technical Support Representative (Applications Specialist) to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This position is currently On-Site.

Responsibilities

Interact with physicians, technologists, IT personnel and administrative staff at hospitals, medical practices, imaging centers, research facilities and more to:

• Handle customer inquiries
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Prompt, effective problem-solving is essential to performing well in this role. The position requires the ability to work independently to remotely support a web application, and install, upgrade and troubleshoot client software. Knowledge of Windows networking is essential, and experience with medical imaging and DICOM networking a bonus. Experience with a ticketing system also beneficial. PACS, HL7, DICOM and/or medical imaging workflow experience a plus

Please submit your resume to be considered for this position.

Company Description

Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast® - an advanced software as a service (SaaS) image storage and reporting solution (cloud PACS). Core Sound Imaging's focus on innovation is allowing Studycast® to change the face of medical imaging and diagnostic interpretation. Our nearly 2,000 clients in the U.S. and the world rely on Studycast for digital imaging and diagnostic testing workflow solutions that make their lives easier.

Company Description

Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast® - an advanced software as a service (SaaS) image storage and reporting solution (cloud PACS). Core Sound Imaging's focus on innovation is allowing Studycast® to change the face of medical imaging and diagnostic interpretation. Our nearly 2,000 clients in the U.S. and the world rely on Studycast for digital imaging and diagnostic testing workflow solutions that make their lives easier.