Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Flexible schedule

Job Summary

We are seeking a Community Service Representative to join our team. In this role, we interact directly with the community to run and host events for community outreach programs. Our CSR will help assist the community in joining free government assistance programs. You will need communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, Android savvy, and is able to remain calm under pressure. We are not in the business of micromanaging, therefore we are seeking individuals that are capable of self management and organization. Due to the impact we have been making this year there are a number of leadership opportunities open as well.

Responsibilities

Collect relevant information and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Meet team and personal accomplishments

Attend trainings to maintain up-to-date skills and knowledge

Comfortable using Android devices and online software

Qualifications

Previous experience as a Customer Service Representative is preferred

Excellent Verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize daily responsibilities and manage time effectively

Job Type: Full-time Salary: $45,800.00 - $62,400.00 per year

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Ability to commute/relocate:

Milwaukee, WI 53226: Reliably commute or planning to relocate before starting work (Preferred)