Come join CoreSource!  Join a team that will not only utilize your current skills, but will enhance them as well. CoreSource benefits include medical/dental/life insurance, tuition reimbursement, competitive 401k plan, insurance education classes, health and wellness initiatives and more!

For more than four decades, CoreSource has crafted integrated, flexible, and tailored employer health plan designs that seamlessly meet specific business needs and delight members. We treat clients as long-term partners – that’s why our average client relationship lasts over 10 years.

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Each of our offices around the country is managed locally, by industry veterans who understand the dynamics of the markets they serve. Our responsive and empathetic service teams provide the highest level of support for employers and members. Our local expertise and service is backed by national strength. As an independently operating subsidiary of Trustmark Companies, CoreSource has the support of an A-category rated mutual insurance company.

CoreSource is seeking Customer Service Representatives for our West Region that will work out of the Overland Park office. The Customer Service Representative is responsible for providing quality service by accurately and respectfully responding to telephone, written and electronic inquiries from employees/members, providers and clients. Inquiries include a variety of topics such as benefits, eligibility, claim status, claim disposition and so on.

KEY ACCOUNTABILITIES:

• Respond to telephone, written and electronic inquiries from employees/members, providers, clients and other interested parties using system notes, plan documents and booklets, benefit reference documents, Claim Reference Manuals and claims-related memoranda.
• Treat all inquiries professionally and respectfully following CoreSource guidelines
• Appropriately refer or escalate calls based on customer service procedures and guidelines.
• Research inquiries and respond appropriately.
• Appropriately refer unresolved inquiries or inquiries requiring further action to the appropriate individual, e.g. Analyst, Corrections, Senior, Supervisor/Manager.
• Follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
• Thoroughly and accurately document all inquiries using PowerSTEPP and Family Files following CoreSource guidelines
• Other duties as assigned.

EXPERIENCE & EDUCATION:

• Previous customer service experience
• Ability to work in a fast-paced, customer service driven environment
• Excellent verbal communication skills
• Effective written communication skills
• Ability to work effectively with team members, employees/members, providers, and clients
• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
• Flexible; open to continued process improvement
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word
• High School Diploma or GED equivalent 
• Prior experience in a fast-paced call center is desirable
• Self-Funded Insurance/Benefits and/or TPA experience preferred
• Knowledge of medical procedure and diagnosis coding advantageous

ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO

RACE, RELIGION, COLOR, NATIONAL ORIGIN, SEX, AGE, OR DISABILITY

Required Skills Required Experience