Qualifications
QUALIFICATIONS:
- Prior experience in a Tier 1 or Tier 2 desktop technical support role.
- Minimum 3 years of experience supporting Windows 7, Windows 10, or Windows 10 IoT.
- Prior experience supporting MacOS.
- Minimum 3 years supporting end users in an Office 365 environment.
- Product knowledge of SCCM, Intune, Windows 10 servicing, Office ProPlus servicing, PowerShell, Azure, Active Directory, vSphere, JAMF, Surface/Surface Hubs, Dell hardware and/or Intel Compute Stick Knowledge of infrastructure foundation including DNS, DHCP, VDI, SQL Server, Oracle, Mongo, Postgres, IIS, Apache, SAN, Hyper-Converged, LAN, WLAN, VLAN, OSI model, TCP/IP, VPN, firewalls, PKI and/or AWS.
- Experience with audio/visual, video conferencing and unified communications preferred. Demonstrated ability to think critically.
- Demonstrated ability to communicate effectively to business and technical audiences.
- Demonstrated self-motivated work ethic and lifelong learner.
- Demonstrated ability to influence and motivate others.
- Knowledge of Agile delivery methods.
Additional Information
All your information will be kept confidential according to EEO guidelines.