Job Description

We have a fantastic opportunity with an amazing global company! We are hiring for Unemployment Claims Reviewers to work remotely on a 12 month (could be extended past 12 months) assignment. You must have your own computer (requirements are listed below) and high speed internet connection. These are all REMOTE positions, and are all MONDAY - FRIDAY 8AM - 5PM PACIFIC TIME. You MUST live in the state of CALIFORNIA. Positions start in January 2022!

JOB SUMMARY

The Work Item Agent is responsible for reviewing unemployment insurance claims with outstanding issues to determine next steps required to resolve those issues. Agents will be assigned specific types of issues that typically have a prescribed resolution. Using critical thinking skills, the Agent will analyze the claim and take the appropriate steps to resolve. Once complete, they will forward the claim to a State UI worker who will review and make any final determinations.

JOB DUTIES:

Work Item Agents will perform job duties such as:

• Review and analyze claim information to identify issues
• Assessing the information against requirements based on UI Code, Policies, and Procedures
• Notating all actions taken on a claim clearly and thoroughly
• Resolve issues or request additional information as applicable
• All other duties as assigned by management to support claim processing

EXPERIENCE & QUALIFICATIONS:

• 1 years’ experience in claim, case management or medical billing or in a a position where you used multiple software programs and attention to detail was crucial in your day to day work 
• Proficient technical writing skills to support detailed case notes
• Computer proficiency required to navigate multiple project systems
• Critical thinking & time management skills

TECHNICAL REQUIREMENTS

· Hard wired (no WiFi) internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps

· PC Processor (CPU)- minimum of an Intel i3 or equivalent, 4 GB of RAM and 30 GB of free storage space

· Headset & smartphone that can download an authenticator app

Please submit your updated resume for immediate consideration. Please note that resumes that only well written and formatted resumes will be considered. PLEASE, NO PHONE CALLS. TO BE CONSIDERED, YOU MUST APPLY DIRECTLY TO THE JOB POSTING.

Company Description

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.