Job Description

Field Service Representatives are involved with the day-to-day activities of providing and maintaining customer relations through timely and thorough responses to all post-shipment inquiries. This position will report to the Field Service Manager supporting our Components, Fortify and RMR businesses.

• Provide feedback and data of all reoccurring issues
• Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization
• Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance
• Communicate/coordinate technical issues in support of customer needs
• Undertaking all customer support tasks in external facilities
• Guaranteeing that the work progress accurately follows the agenda
• Perform troubleshooting and strive to resolve issues
• Produce frequent and analytical service reports
• Coordinate with departments for root cause and/or solutions in support of customer needs
• Discern customer needs and offer advice or recommendations
• Formulate relationships of trust with customers

Qualifications

• School diploma or equivalent experience required
• Technical education, certification or experience preferred
• Must have knowledge of PEMB and the ability to read blueprints
• Prefer previous experience in at least two of the following areas
  • Previous building erection experience (5+ years)
  • Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years)
  • Previous experience in PEMB manufacturing (5+ years)
  • Previous Field Service/Customer Service experience (5+ years)
• PEMB experience is highly desired
• PC competent (including Excel, Word, and Access)
• Excellent communication skills (oral and written)
• Must be available for travel periodically (10%) - on-site visits

Additional Information

Why work for Cornerstone Building Brands?

The US base salary range for this full-time position is $46k to $90k + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)