Job Description

NO AGENCIES OR THIRD PARTIES PLEASE

ASSISTANT OPERATIONS MANAGER

WHO WE ARE…

Cornerstone Home Lending is a unique top ten national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders and the people who provide services to us. We employ more than 1,300 people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Our customers nationally rate their experience with Cornerstone at a score of 96 … 6 points higher than all competitors. Additionally, Cornerstone has been recognized by Workplace Dynamics as a “Top 100 Workplace” for the 8th consecutive year. March 1, 2020, marked the beginning of Cornerstone’s 32nd year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.

We are a great company with great people, and we are looking for an experienced Processor Team Lead/Supervisor/Manager, who will provide training, bring enthusiasm, attention to detail, and a servant heart to our team of top-tier mortgage professionals. This professional will work in a tight-knit, goal-oriented team where our Customers and Loan Officers can rely on them to ensure an accurate and timely closing process.

Cornerstone has been setting all-time production records for over a year, and our dedicated support staff makes that growth possible. Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance-based bonus.

WHO WE ARE LOOKING FOR…

In this exciting and dynamic role, we are looking for an experienced Processor Team Lead/Supervisor/Manager that has Training experience, who can drive amazing and deep relationships with our Loan Originators, Customers and Operations staff. This professional will partner with our team to assist our Originators and Operations staff through the loan process.

WHAT YOU'LL NEED TO BE SUCCESSFUL…

Success in this job relies on your experience in processing mortgage loans, leadership experience, training experience and your understanding of the residential mortgage loan process from application to funding. Some other qualifications you will need to be successful in this position are:

QUALIFICATIONS:

• Strong knowledge of FHA, VA, FNMA, FHLMC guidelines
• Strong foundation in Mortgage Lending
• Previous Processing Team Lead, Supervision or Manager experience
• Highly proficient in time management, organization, planning and prioritization
• Must be self-motivated, goal-oriented and action-focused
• Must be able to facilitate and manage complex issues and challenging situations
• Strong ability to conduct research and provide input on best practices
• Working knowledge and understanding of different learning styles with an ability to create and deliver training methods that can appeal to broad audiences
• A teamwork and growth mindset with a willingness to mentor
• Sound judgment and decision-making abilities
• Effective business communication skills (both oral and written)
• Ability to be flexible to assist with additional projects that are introduced based on the needs of the company
• Team player who enjoys collaborative work as well as individual responsibilities
• Proficient Computer literacy and proficiency with Microsoft Office applications (MS Word, Excel, and PowerPoint)

DUTIES/RESPONSIBILITIES:

• Assist with pipeline management, including adherence to compliance requirements, as needed.
• Collaborate with Operations Manager and Regional President to identify employee developmental/training needs and develop programs/initiatives to meet those needs to enhance performance, morale, and employee engagement while reflecting the organization’s core values.
• Develop and conduct training sessions related to the implementation of system enhancements, procedural changes, significant program changes, new software applications, workflow and compliance requirements including time efficient ways to carry out a process.
• Facilitate coverage for operations staff during an absence.
• Provide ongoing constructive feedback.
• Keep Operations Manager informed of ongoing areas of need and work with them on identifying solutions and improvements.
• Capacity management for the set-up and closing teams
• Assist in Supervision of the Mortgage Operations to include loan boarding, processing, and quality control elements.
• Help Train Manage acceptability and efficiency of processes within Mortgage Operations, and implements changes as appropriate.
• Ensure staff is properly trained and knowledgeable within state area of responsibility. Coaches employees and prepares performance reviews, to include goal setting.
• Support management of loan pipelines at both the individual and global level to insure turn time SLAs are met and timely loan closings.
• Actively promotes teamwork by working closely with all Mortgage Department managers to ensure support and consistent communication of current/new policies, procedures, lending guidelines and service objectives.
• Demonstrates good analytical skills, judgement and decision-making in all aspects of mortgage lending.
• Provides back-up assistance to all of the Mortgage Processing team as needed to provide exceptional service.
• Performs other duties as assigned.

WHAT WE OFFER:

Cornerstone has been setting all-time production records for over a year, and our dedicated support staff makes that growth possible. Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance-based bonus.

WHAT TO DO NEXT:

If Cornerstone Home Lending sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone family, we'll continue to invest in you as an asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone. It really feels like home.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, AND ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY STATUS, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW

Company Description

Non-bank Mortgage Lender with a reputation for on-time closings with stellar customer service.