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Administrative professional

Cornerstone Home Lending - Central Region

Administrative professional

Oklahoma City, OK
Full Time
Paid
  • Responsibilities

    Cornerstone Home Lending is a unique top ten national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention and happiness. Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders and the people who provide services to us. We employ more than 1,500 people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Our customers nationally rate their experience with Cornerstone at a score of 96 … 6 points higher than all competitors. Additionally, Cornerstone has been recognized by Workplace Dynamics as a “Top 100 Workplace” for the 6th consecutive year. March 1, 2017 is Cornerstone’s 30th year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.

    We are a great company with great people and we are looking for an Client Experience Administrator , who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier mortgage professionals. This professional will work in a tight-knit, goal-oriented team where our Customers and Loan Officers can rely on them ensure an accurate and timely closing process.

    Who we are looking for…

    Job Responsibilities:

    Develops strong relationships with staff, fostering a positive environment.

    Welcomes guests and provides an elite level of service by following processes and procedures in place.

    Contributes to positive client relationships by assisting with tasks in our customer relationship management (CRM) system.

    Assists with onboarding process as needed.

    Contributes to team efforts by accomplishing related results as needed.

    Assists with basic marketing and social media tasks.

    Coordinates Outlook calendar, including meetings and conference rooms.

    Maintains inventory by anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.

    Meets all project deadlines and provides quick turn times with a positive attitude.

    Accomplishes daily tasks and assigned tasks, including keeping particular documents up to date with accurate information.

    Maintains a clean, organized and stocked kitchen and supply area.

    Maintains a clean and organized reception area and conference rooms.

    Assists the Director of Client Experience as needed to build client relationships and inner-office relationships.

    Required Skills and Qualifications:

    Communication Skills

    Attention to Detail

    Microsoft Office Skills, Including Efficiency in Outlook and Word, and Basic Skills in Excel, and PowerPoint

    Ability to Prioritize Independently

    Organizational Skills

    Ability to Try New Programs/Tasks

    Foster Teamwork and Team Building

    Flexibility