Job Description

Full Job Description

As a Healthcare Customer Service Expert, you have the opportunity to be the first point of contact for patients needing home healthcare services. You will be responsible for receiving and responding to incoming calls from providers, referral sources and potential patients by collecting and entering clinical and demographic information into our portal. Typical phone calls range from interactions with customers who need basic information, to assisting those with more complex requests. The more challenging calls can be the most rewarding because you know you are making a difference to a customer or patient that needs your help.

THIS JOB IS FOR YOU IF:

• You are passionate about health care and believe that one of the best ways to do that is by helping improve the quality and access to care in the home.
• You enjoy working in a fast-paced environment
• You are accurate with strong attention to detail
• You have the ability to communicate professionally
• You are fun to work with! We take our commitment to patients seriously, but we don't take ourselves seriously. We are looking for team members who bring joy to the work they do.

YOU SHOULD GET IN TOUCH IF HAVE:

• High School Diploma or GED.
• Minimum 1 year work experience.
• Good computer skills
• Great communication and problem solving skills - Embracing the values of accountability, consistency and engagement through excellent attendance
• Excellent customer service through the ability to care for others - Flexibility, adaptability and motivation learn

WHAT WE OFFER:

• Entry-level roles starting at $16.35/hour + Monthly Incentive Bonus opportunity
• Full range of benefits including Health, Dental and Vision. Generous PTO, 401K Savings Plan, Tuition Reimbursement and free on-demand Virtual Fitness Training.
• Opportunity to develop valuable skills and experience in problem-solving and communication
• Great culture with a sense of community with monthly activities

Company Description

Looking for work can be a full-time job, from networking and researching job postings to writing resumes and cover letters to interviewing and following up with hiring managers. But, what is a staffing agency, and exactly what does one do for job seekers? A staffing agency — also known as a search, recruiting or staffing firm or service — is an organization that matches companies and job candidates. By registering with a staffing agency, you have the potential to make connections with multiple hiring managers looking to find the right people for their job openings. You can save time and find opportunities you may not be able to find on your own.