Job Description

This is a Permanent Temp to hire role, You will be on out payroll for the first 90 days and then convert over directly

Job Summary

The Service Desk Analyst is responsible for intake, triage, troubleshooting, resolving and documenting both Tier 1 and Tier 2 reported issues, and leveraging appropriate IT resources as needed.

help desk experience (3-5 years incl normal network and help desk) along with Microsoft certification, a+ and network plus certs.

Essential Functions and Responsibilities include the following:

•Takes initial telephone, email, walk-in or other inquiries for service and incident related work orders; Records all issues accurately and timely in Service Desk ticket management system); escalates severe and/or complex issues to appropriate resources properly and efficiently;

•Leads troubleshooting efforts; focuses on problems for root cause and remediation, resolving those issues directly without escalation as often as possible;

• Conducts Tier 1 and Tier 2 and troubleshooting and support of network admin

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description

Cornerstone Staffing is Omaha's premier staffing company with over 75 years of combined professional experience. Cornerstone specializes in recruiting, screening and placing only the highest qualified professionals; in the Accounting, Finance, IT, Human Resources and Office Administration areas. All of Cornerstone Staffing Professionals have been through our extensive interview process, testing, as well as securing references. Full criminal, credit and employment history verification is available for those companies that require additional background checks.