Job Description

We are seeking a Customer Service Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and message taking
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Since 2003, CSSI has grown from a neighborhood staffing provider to a $100 million national firm. We employ thousands of people at hundreds of companies across the country. For short-term temporary needs, a large volume of employees for a project, or a critical professional hire, our dedicated staffing industry experts will conduct targeted searches to identify top talent for your administrative, clerical, light industrial and transportation positions. Our Staffing Consultants combine deep-seated knowledge of staffing industry best practices with an entrepreneurial management style to meet your workforce needs. We uphold the American Staffing Association Code of Ethics while striving to further the success of the clients we serve. A woman-owned enterprise, widely respected as a diversity vendor, the company also proudly supports activities and events in the communities where we work and live. Our process is high-tech, but our practice is high-touch. While CSSI Transportation has offices coast to coast, we pride ourselves on our local, friendly service. Our staffing consultants combine deep-seated staffing industry best practices with home town support. If you're seeking a position in finance and accounting, office and professional or a position in manufacturing or distribution, our recruitment experts will work with you to help find your next great career Whether you are seeking a temporary position, temp to hire, or a direct hire opportunity, our dedicated team of staffing professionals is here to help you! Awarded the Best of Staffing by Inavero, Cornerstone puts 7 people to work every hour! Contact us today to make the next hour yours! Join us at: Facebook | Twitter | LinkedIn | Instagram