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General Manager

Cornhusker PJ LLC

General Manager

Bellevue, NE +2 locations
Full Time
Paid
  • Responsibilities

    SUMMARY

    Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    We will be the #1 neighborhood pizzeria by managing the restaurant's product quality and customer experience. Our general managers provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including the Operations Manual and Team Member Handbook.

    We will be the "better" place to work by managing our restaurant's team members. Our general managers actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer-focused and build an atmosphere of teamwork, energy and fun.

    We will be the place where we make money together by managing our restaurant's sales. Our general managers manage sales goals against budget and the prior year by providing prompt and friendly customer service, building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

    We will be the place where we make money together by managing our restaurant's financials. Our general managers manage profit goals against budget and prior year, ensure food, labor and other controllable costs stay within budget and correct deviations from the budget by accurately utilizing the Focus System. Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss. Manage company's assets by ensuring the restaurant is clean, fully equipped and all

    POSITION QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    COMPETENCIES are classified as the work habits, attitudes, personal characteristics and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.

    Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.

    Customer Focused: Commits to meeting the needs and expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).

    Developing Team Members: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit individual needs, assesses strengths and development needs of team members and provides opportunities for growth.

    Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

    Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.

    Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs.

    Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

    FUNCTIONAL SKILLS

    Cash management skills

    Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis

    EDUCATION and/or EXPERIENCE

    High school diploma or GED

    Stable employment history

    Two years successful restaurant management or supervision experience with salary progression

    PHYSICAL DEMANDS. While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands and use fine finger dexterity. The team member is frequently

    WORK ENVIRONMENT. While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools and around fumes, odors, dust or toxic chemicals.

    Additional Information

    Must be 18 years of age or older

    Must have reliable transportation

    Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends and as emergencies arise

    Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery

    Ability to manage with no supervision

    Bilingual in certain markets

    Work with phones, computers, fax machines and copiers

    Exempt, salaried position, *Non-Exempt Hourly in some situations

    Employment is contingent upon satisfactory results of a background check

  • Locations
    Bellevue, NE • Omaha, NE • Lincoln, NE