The Manager, Corporate Claims manages day to day operational Claims elements of all coverage lines within the company’s risk management program, including end-to end Workers Compensation, Auto, and Liability claims oversight and analysis. In this role, the position directs external TPAs and legal counsel to determine liability, compensability, and equitable loss settlement in compliance with all internal policies, state/federal regulations, and industry best practices. The position also oversees the initiating and monitoring of claims within other lines, including, but not limited to Property and Financial Lines in effort to move claims to closure, develop subrogation and third-party recovery strategies and assist in preparing loss trend & benchmark analysis for company leadership.

The ideal candidate will bring a demonstrated understanding of policy interpretation, technical accuracy, claims strategy, and financial control. The position requires excellent written and verbal communication skills, as well as a commitment to the risk management discipline.

Working Relationships:

The position sits within the Corporate Finance team and interacts with five areas of the company’s operating divisions, including Americas, EMEA, Asia, Transit, and Corporate. The position interacts on daily basis with insurance brokers, insurers, TPAs, legal counsel, and multiple RMIS vendor partners. The position also partners with the company’s plants and operational business teams to help manage the company’s total cost of risk in alignment with the company’s business goals.

Key Responsibilities:

Claims Management

• Manage end-to-end claims process, including submission, documentation, tracking, and resolution
• Manage US workers’ compensation claims for all current and run-off policy years
• Report and manage all auto and products/general liability claims. Coordinate claim-related activities with internal persona and with carrier/TPA
• Manage US property claims. Coordinate communications and all claims-related functions between Crown personnel & insurer/TPA
• Prepare monthly and quarterly claim reports, identifying trends, recommend mitigation strategies, and suggest strategies for reduction of claim inventory
• Conduct policy coverage analysis for liability claims and working with outside defense counsel to determine litigation strategies or settlement options

• Direct insurers, claims administrators and defense attorneys on workers’ compensation matters to ensure the proper and efficient handling of claims & settlement strategies
• Define and implement operational strategy for insurance litigation, including tracking, resolution, and external counsel management
• Manage monopolistic state fund (e.g. Ohio, Washington, Wyoming) workers’ compensation claims, coordination with TPA, MCO and plant facilities
• Analyze workers’ compensation settlement recommendations from insurers & lawyers and where appropriate resolve claims within settlement authority. Provide settlement recommendations above authority to VP, Risk Management.
• Communicate regularly and coordinate all claim-related activity with plant management, insurers, claims administrators, defense attorneys and Benefits Department
• Develop and manage self-insured loss protocols across company’s captive
• Report quarterly benchmark reports on US workers’ comp program to senior management
• Reconcile annual workers’ compensation program retro adjustments and perform year-end accrual analysis. Provide reporting to and liaise with Crown auditors.
• Prepare quarterly and annual premium payment reports for self-insured and state fund workers’ compensation programs
• Provide reporting and insights across claims data, including lag time, reserves, indemnity, financial loss, trends, etc. in effort to reduce claim frequency & severity
• Partner with Procurement, Safety, Legal, EHS, and Plant Facilities to align claims investigation and resolution strategy
• Evaluate and perform loss-trend analysis of loss data in order to validate claims data, loss prevention strategies, and production of quarterly loss reports for management
• Oversee Risk Analyst’s preparation of data for annual US casualty insurance program audits. Liaise with insurer’s auditors as needed
• Assist VP Risk Management with facilitation of casualty loss control services with US casualty insurer and EHS department for manufacturing locations

Job Qualifications:

• Four-year degree or equivalent experience in related field
• 5 – 8 years of corporate risk management, underwriting, or brokerage experience
• Muti-jurisdictional workers’ compensation experience required
• Expertise in P&C lines with focus on Workers Comp, General Liability, & Auto
• Familiarity with self-insurance structures and third-party vendor oversig