GENERAL DESCRIPTION:

Under the supervision of the Dispatch Supervisor, the Dispatcher is responsible for the daily scheduling and coordination of transportation for all participants. This includes coordination of transportation from their homes to the center, and back, also to any medical appointments, housing facilities, etc…, and/or as instructed by team members.

RESPONSIBILITIES:

1. Make daily calls to scheduled participants to determine if they are going to attend the center and relay said information to drivers.

2. Prepare and make changes to weekly transportation schedule for participants in accordance with area of residence, attendance, and assigned unit of services.

3. Prepare daily pick up/drop-off transportation schedule for participants.

4. Convey information to drivers regarding required documentation, errors or discrepancies, transportation schedule, participant needs and any other matter related to transportation.

5. Convey information to Pace Manager, regarding changes to the schedule for that day, to be reported to the IDT in the morning meeting.

6. Log in information and maintain Attendance Record up to date.

7. Records attendance/transportation on MSUR book.

8. Files materials according to an established filing system; retrieves files and creates new files as required.

9. Will handle incoming/outgoing faxes, and distribute appropriately.

10. On occasion, at the Dispatch Department, will receive and direct calls to appropriate staff.

11. Type correspondence, reports, forms, schedules and a variety of other materials as per instructions.

12. Prepare a variety of periodic and special reports that may require gathering of information from different sources, compiling such data and arranging it into a proper format, i.e. Special Trips Report, Arrival/Departure Times Report, and Ridership Report.

13. Maintain Navtrak (GPS) updated.

14. Will use a variety of standard office equipment such as a fax machine, copy machine, calculator, etc.

15. Provides coverage, as necessary, for other members of the department due to vacancies or absences to avoid backlogs and delays.

16. Completes projects and performs other duties as assigned by immediate supervisor, department manager or division chief.

Required Skills Required Experience

1. Should have basic knowledge of multiple party phone system and must have minimal typing skills.

2. Should have knowledge of standard office practices and procedures, including filing and the use of standard office equipment.

3. Must have skill in dealing with callers, in person and over the phone. Must be able to communicate clearly, exercising courtesy, good judgment and professional conduct.

4. Must have pleasant personality and present an attractive appearance.

5. In the absence of the supervisor, must have ability to make quick sound decisions based on limited information as concerns transportation.

6. Must have reliable/dependable transportation to and from work.

7. Must have high school diploma or a minimum of two years of office work experience.

8. Must have sound knowledge of English grammar and spelling.

9. Bilingual preferred.

10. Computer knowledge 

• Microsoft Word 
• Microsoft Excel 
• Microsoft Streets & Trips 2002

KNOWLEDGE, SKILLS & ABILITIES:

This is a partial listing of necessary knowledges, skills, and abilities required to perform the job successfully. It is not an exhaustive list:

• Knowledge of project management principles; business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources
• Knowledge of practical application of GDOT projects InRoads and MicroStation of transportation projects
• Knowledge of legal issues and safety standards
• Proficient written and verbal communication skills
• Proficient skills using Microsoft Word and Excel
• Strong organizational and project management skills with the ability to multi-task in a deadline driven environment
• Ability to work under tight deadlines and manage simultaneously occurring tasks and shifting priorities, control project change and generate maximum team performance
• Possess the ability to capitalize on and further develop analytical skills with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes
• Ability to manage time and workload effectively which includes planning, organizing and prioritizing a variety of tasks, assignments, projects and reports, working with attention to details
• Ability to handle pressure in a deadline driven environment