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Digital Customer Experience Solutions Manager

Corporate G. LLC

Digital Customer Experience Solutions Manager

Houston, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Seeking a candidate for an urgent opportunity JOB DESCRIPTION & RESPONSIBILITIES:

    • Independently leads and drives 12+ month vision and operational product roadmap
    • Collaborate and guide solution areas on the strategy across all phases of the solution lifecycle (e.g., analysis, planning, development, launch, management and exit)
    • Synthesize solution requirements from intimate customer knowledge as well as business, financial and industry acumen
    • Document and champion the value proposition and business case to bring innovative and disruptive solutions to market

    EXPERIENCE REQUIREMENTS:

    • Bachelor's degree or equivalent in Computer Science, Engineering or related field of study
    • MBA or advanced degree preferred
    • 10+ years of product management experience
    • Technical understanding and knowledge of digital support and service industry strongly preferred
    • Agile software development experience. SAFe experience a plus
    • Exceptional written and verbal communication and presentation skills
    • Ability to quickly establish credibility and rapport with a broad set of constituencies, from customer to C-level
    • Extensive team skills and ability to cross functionally drive/influence work through others for complex, ambiguous projects
    • Extensive skills in cost efficient solution building, financial performance metric creation and analysis
    • Ability to mentor and lead teams to achieve results for complex, ambiguous projects
    • A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment

    The Corporate Genius is an Equal Opportunity/Affirmative Action Recruitment Organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.