Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description We are seeking a professional and personable Customer Service Coordinator to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our company. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Provide service to existing clients related to providing quotes, taking payments, answering questions, and providing documentation.

Work with new clients or support a producer in an effort to understand their needs, gather necessary data.

Answer customer inquiries and provide assistance over the phone, email or chat

Monitor and maintain customer service team schedules

Assign tasks to customer service representatives based on workload and availability

Train and onboard new customer service representatives

Resolve customer complaints and escalate issues when necessary

Provide feedback to customer service representatives to improve performance

Keep accurate records of customer interactions and transactions

Analyze customer feedback and identify areas for improvement

Coordinate with other departments to ensure timely and effective resolution of customer issues

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the management system.

Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.