Job Description
Cortica is looking for an IT SUPPORT SPECIALIST to join our growing multi-disciplinary team! We are a rapidly growing healthcare company pioneering a unique, multispecialty approach to the treatment of pediatric neurodevelopmental differences. We serve a variety of patient populations including individuals with autism spectrum disorder, developmental delays, sensory processing disorder, articulation challenges, ADHD, anxiety, cerebral palsy, down syndrome, learning disorders, and more. Our care model, driven by insights and technologies from emerging neuroscience, brings together clinicians from a range of disciplines to design and deliver comprehensive care to children. Because the heart of Cortica's mission is direct patient care, the skill and compassion of our staff are crucial to achieving extraordinary experiences and outcomes for the families we serve.
We believe a great culture attracts great people. We also believe that great culture and great people working together can change the world. Our hopes and dreams are bold and ambitious. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member in every role is instrumental in bringing our mission and vision to life.
Cortica is an equal opportunity employer. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions including but not limited to hiring are made based on an individual's qualifications and ability to successfully execute the job responsibilities.
SUMMARY: Provides tier 1 & 2 support to clinic and corporate staff, troubleshooting problems with PCs (client hardware and software), printers, or other network-attached devices. Assists with onboarding and offboarding (account creation and deactivation). Logs and assigns support tickets, and emergency requests. Follows up on support tickets to assure customer satisfaction with IT service. Understands the operations flow of IT applications, and provides coverage for support operations, as needed. Participates in the development and implementation of process improvement projects ensuring the continued delivery of quality IT products and services.
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