Job Description

Come join our dynamic team of enthusiasts to grow our disruptive and trendy new brand of hair products! RESPONSIBILITIES:

• Answer incoming calls to assist customers with their purchases
• Update QuickBooks database and the CRM system for new customers
• Monitoring daily for any orders from our websites
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Assist with any update and/or changes to be made to inventory description, inventory pricing or customer status.

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

American subsidiary of a French group specialized in all hair related products and solutions. We do everything that touches hair; styling products, color, shampoo and conditioner, scalp treatments, wigs, hair replacement, etc... We are the European leader in Hair replacement and the American leader in Men's hair replacement solution with our brand: Hairskeen.