Job Description

CSA will process customer orders, expedite shipments and be a key point of contact for customer inquiries on orders, availability, shipping schedules, and service operations. You may also assist the Territory Managers in sales support (identifying programs, promotions, products, etc.).

• Enter customer orders and assist in, or handle, order fulfillment, expediting and/or changes to existing orders or projects.
• Advise customers and Territory Managers on pricing, availability, and follow through with order to deliver.
• Process customers return documents, warranty claims, and/or order entry for customer and Territory Managers.
• Assure complete bills of material are shipped on customer orders.
• Assist in ordering parts to assure availability and assist in maintaining adequate direct workflow among Counter Associates.
• Other duties may be assigned.

Qualifications

• High School diploma or equivalent combined education and experience.
• Minimum 2 years’ experience in related field.
• Proficiency in a Windows operating environment.
• Strong interpersonal skills and decision-making abilities.
• Effective professional communication and organization skills.
• Ability to use manual or computerized systems for order entry, invoicing, data application and equipment selection.
• Willingness and ability to learn and adapt in a fast-paced environment.

Preferred

• Product familiarity and/or HVAC experience.

Additional Information

Equal Opportunity Employer, including disability / veterans

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.