We are seeking a friendly and efficient Counter Staff member to join our team. You will be the first point of contact for our customers, responsible for creating a welcoming atmosphere, accurately processing orders, and ensuring high levels of customer satisfaction. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and is a strong team player.

Key Responsibilities

Customer Service & Sales

Welcome Customers: Greet every customer promptly and enthusiastically as they arrive.

Menu/Product Knowledge: Answer questions about products, ingredients, or services, and provide recommendations

Order Assembly: Assemble, package, and verify takeaway or delivery orders against customer specifications before handing them off.

Store Operations & Maintenance

Maintain Cleanliness: Keep the counter, display cases, dining area, and checkout spaces spotless and organized.

Stocking & Restocking: Replenish food supplies, retail inventory, and paper goods as needed throughout the shift.

Health & Safety: Follow all company policies and Health Department sanitation standards, including safe food-handling practices.

Qualifications & Requirements

Experience: Previous experience in customer service, retail, or the food/hospitality industry is preferred.

Customer-Centric: A positive, polite, and patient attitude even during peak business hours

Communication: Strong verbal communication skills and the ability to listen actively.

Physical Stamina: Ability to stand for long periods, walk, and occasionally lift/carry products (typically up to (25) to (50) lbs).

Core Competencies

Dependability: Punctual for all shifts and reliable in completing tasks.

Adaptability: Able to adjust to changing business needs and handle multiple tasks simultaneously.

Teamwork: Willing to assist coworkers and promote a positive team environment.