Job Description

The PMV Sales Coordinator role is responsible for the origination and development of new PMV accounts through collaboration and teamwork with the Operations Team. Additionally, the role will also be responsible for the research and cultivation of existing and pre-existing PMV accounts through proactive research and investigative techniques. The primary goal is to generate a continuous cyclical revenue stream for the company. The PMV Sales Coordinator will develop clear, concise, and logistically sound Planned Maintenance Visit routes for our technicians throughout all our geographical territories. This routing will provide a consistent planned weekly workload for our field team and a constant revenue stream for the company. This role requires a team player who understands the intrinsic value of an over-the-top customer service experience, enjoys developing business relationships, and can consistently grow the company’s revenue annually. The PMV Sales Coordinator must also possess and demonstrate the highest level of business ethics through a consistent application of honesty, integrity, and open communication.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• Reports to the Owner and is based out of the Company Headquarters, located in Brighton, MO.
• Coordinates with the Operations Team on a consistent basis to understand all upcoming installation projects.
• Requires in-person sales on larger accounts (i.e. Military Facilities, School Districts, etc.)
• Assists the Operations Team and Field Staff with customer interaction/paperwork in reference to PMV’s.
• Coordinates with the Operations Team to schedule PMV’s and plan financially beneficial routes.
• Actively looks for opportunities to improve efficiencies within the PMV processes/procedures.
• Assists with the resolution process when there are customer issues related to PMV’s.
• Inputs information into the system as needed and ensures that it is processed accurately and timely.
• Updates PMV customer accounts as needed.
• Coordinates travel plans with Operations Team and others to ensure effective use of travel time.
• Builds and maintains strong customer and employee relationships.
• Tracks individual KPI’s to provide measurable results. Prepares/submits reports as needed.
• Ensures adherence to all applicable laws, regulations, policies, and procedures.
• Supports Office Staff with answering phones, greeting customers, and file maintenance processes.
• Utilizes applicable databases (i.e. City, County, State, etc.) to locate potential PMV clients not affiliated with CHE.
• Performs all other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to multi-task in a fast-paced environment.
• Understanding of cost-effective Sales routing/mapping.
• Effective listening and communication skills.
• Strong organizational skills pertaining to workload and time management
• Ability to work well with others in a team environment.
• High-level of accuracy and attention to detail.
• Excellent verbal and written communication skills.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent required. College coursework preferred.
• Moderate to Advanced computer skills required.
• Sales experience required. Sales in a B2C environment are preferred.
• Customer Service experience required.
• Logistics/Scheduling experience required.
• Construction and/or Project Management experience preferred.

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