General Manager

Country Inn and Suites

General Manager

Columbia, SC
Full Time
Paid
  • Responsibilities

    Position is for a Hilton branded property Previous hotel management experience required

    Job Summary

    We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

    The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

    Responsibilities

    Oversee the work of all employees and set clear objectives

    Hire qualified personnel according to standards set forth by the company

    Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency

    Manage budgets and expenses, analyze and report on financial information

    Develop and implement a strong marketing strategy to promote the hotel’s services

    Communicate with customers when appropriate

    Resolve issues that arise with maintenance, equipment, and renovations

    Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies

    Conduct regular inspections of the facility and uphold strict compliance with health and safety standards

    Qualifications

    Proven experience as a Hotel Manager is preferred

    Familiarity with hospitality industry standards

    Proficiency in English; knowledge of additional languages is a plus

    Well-versed in hotel management best practices and relevant laws/guidelines

    Ability to resolve issues with a customer-focused orientation

    An outgoing personality

    Excellent communication skills

    Strong organizational and time-management skills

    Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred