Job Description

The County of Riverside’s Human Resources Temporary Assignment Program (TAP) seeks a Temporary Community Services Assistant to support the Department of Housing, Homelessness, and Workforce Solutions located in Desert Hot Springs. The incumbent will be responsible for working with the community through outreach and assisting with the completion of various applications regarding assistance. Incumbents are further tasked with identifying client and/or public needs and assisting in meeting those needs by providing referrals to various available County services. Under direct supervision, the incumbent will act as a liaison between departmental staff at the assigned program, the community, clients, and/or the public; and perform other related duties as assigned. This is a full-time, temporary position located in Desert Hot Springs but will require driving to various locations. The ideal candidate will have previous experience in volunteering or outreach, customer service, Microsoft Office, and 10-key. The Community Services Assistant is an entry level classification and reports to an appropriate supervisory level position. This class is characterized by the responsibility of assisting professional staff by handling a variety of routine supportive functions. This position will require standing and walking for long periods of time, and the ability to lift up to 25 lbs. BILINGUAL CANDIDATE PREFERRED.

EXAMPLES OF ESSENTIAL DUTIES:

• Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures. • Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services. • Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork. • Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized). • Supervise the behavior and conduct of minors in various situations. • Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations. • Identify and report problem situations to professional staff; log appropriate information and progress reports. • Schedule appointments for services and refer clients and/or the public to other agencies when appropriate. • Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits. • Perform computer inquiries, records and/or background checks on clients and/or the public. • Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received. • Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files. • Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback. • Provide support and educate participants regarding Department outreach services, education events and/or programs.

MINIMUM QUALIFICATIONS:

OPTION I Experience: Six months of public contact. OPTION II Education: Completion of 9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences, or a related field to the assignment. ALL OPTIONS Knowledge of: The basic needs and problems of disadvantaged groups and various other groups (e.g., the elderly); multi-cultural and ethnic differences. Ability to: Learn basic principles of various human services programs; understand the cultural and social factors affecting behavior patterns; effectively communicate social, cultural and behavioral facts to professional staff and community members; communicate effectively and establish and maintain good relations with a wide range of social and ethnic groups; obtain and record accurate information.

Company Description

The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County of Riverside departments.