Job Description

8455 Mall Pkwy., Stonecrest, GA 30038

BDC SALES AGENT

COURTESY CHRYSLER DODGE JEEP RAM OF STONECREST IS HIRING EXPERIENCED BDC (BUSINESS DEVELOPMENT CENTER) SALES AGENTS TO MANAGE LARGE AMOUNTS OF INBOUND/OUTBOUND CALLS AND EMAILS IN A TIMELY MANNER. Identify customer needs, provide information on vehicle inventory and prices, research issues, and provide solutions or alternatives. EFFECTIVE COMMUNICATION AND A POSITIVE ATTITUDE ARE TOP TRAITS THAT ROCKSTAR AGENTS EXHIBIT! Courtesy is family-owned, values our employees, and invests in their success! Build and advance a rewarding career with a growing company. UPLOAD YOUR RESUME AND COMPLETE THE ASSESSMENT FOR IMMEDIATE CONSIDERATION.

EXCELLENT BENEFITS:

• EXCELLENT, PERFORMANCE-BASED INCOME!
• Training
• Health, dental and vision insurance
• Paid vacation and holidays
• 401(k) plan
• $25K life insurance paid for by the company
• Short term and long-term disability insurance
• Closed on Sundays
• Employee discounts on vehicles and service
• CAREER ADVANCEMENT OPPORTUNITIES

RESPONSIBILITIES - BDC SALES AGENT:

• Answer all calls in a prompt, professional, and courteous manner
• Contact and communicate with customers to identify automotive needs
• Make a high volume of calls, ranging from 100+ outbound calls per day and 1000+emails each day
• Use Asbury scripts to collect all pertinent customer information and document in the system
• Schedule appointments for customers to meet with our sales team
• Enter all appointments into the dealership customer management system
• Document all communication with the customer in the customer management system
• Maintain product knowledge certification and articulate thorough knowledge and understanding of products
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Complete internet lead management work plans daily
• Follow all dealership processes and procedures
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects

QUALIFICATIONS - BDC SALES AGENT:

• Must be a minimum of eighteen years of age
• Must be able and willing to make a high-volume amount of calls every day
• Excellent customer service skills and motivation to be successful
• Be able to create and maintain customer relationships
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Advanced computer and phone skills
• Minimum typing 35-40 words per minute
• Experience using customer tracking systems to track calls to customers preferred
• Prior to retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Great communication skills
• Able to multi-task in a fast-paced environment
• Various language proficiency is always a plus
• Team player
• Self-starter, manages time and conditions
• Always conducts themselves professionally and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Must be comfortable role-playing in front of team members during training
• Maintain valid Driver's License
• Must be able to pass pre-employment screens (background and drug test)

WE ARE AN EQUAL OPPORTUNITY EMPLOYER