The Courtyard by Marriott Columbus/OSU is looking for Front Desk Agents (full time) to join our team! Ideal candidates have flexible availability (including weekends), excellent customer service skills, great attention to detail, and a desire to ensure an exceptional guest experience. In this position, you will have several opportunities to brighten someone's day! Come see why our employees love it here!

Our attractive compensation package includes a $10.50 hourly wage, medical, dental, Life, 401k with match, vacation, PTO after 90 days, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers! (This is the perfect position for a college student balancing school and work or someone looking for some flexibility with the benefits of working in the hotel industry!)

Responsibilities:

Efficient and timely execution of the shift checklists.

Serve as a primary point of contact for guests to provide services such as check in, check out, assistance making reservations, room issues or requests, or any other task requested by the guest.

Follows proper billing and cash handling procedures.

Displays high level competency in the property management systems.

Interacts with guests in a manner that is professional, ethical, and customer service driven.

Follows the proper work environment procedures.

Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction.

Provides excellent concierge services to guests by having a high level of knowledge of dining and recreational opportunities in the surrounding areas.

Answer all phones in a professional and courteous manner.

Attend quarterly meetings as set by Management.

Other duties as assigned.

Required Skills and Experience:

Organizational and communication skills.

Must be familiar with the city and the attractions that it offers.

Initiative and creative problem solving skills.

Customer Service Experience Required.

Previous Front Desk experience preferred.

Courtyard Marriott Columbus/OSU is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.