Located in the Grandview Yard, The Courtyard Marriott Columbus OSU is currently seeking an energetic Operations Supervisor to join our Guest Services Team. The Operations Supervisor is the point person in the Front Desk, Bistro, and Housekeeping departments. They report to the General Manager and Assistant Manager. They will supervise the Front Desk Agents, Bistro Attendants and Room Attendants.
Our compensation package includes $11.75 hourly wage (tips available during Bistro Coverage Only to $15.00 guaranteed Hourly) medical, dental, vision, STD/LTD, Life, 401k with match, vacation, PTO after 90 days, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.
PRIMARY RESPONSIBILITIES:
Act as Manager on Duty in the absence of management
Act as First contact for guest concerns
Assist with Training of new Front Desk, Bistro and Room Attendants
Conduct shift meetings to ensure clear communication of the day’s events to all FOH and BOH staff
Oversee daily completion of Front Desk and Bistro checklists
Assist Inventory of food & beverage, guest room supplies, and cleaning supplies
Assist with Management of FIFO process with food & beverage
Oversee group reservations to ensure that they are pre-assigned and pre-keyed
Walk through of public areas and kitchen with follow-up report/checklist to management
Responsible for overseeing proper meeting room set up/tear down for internal and external clients
Assist with Inspecting guest rooms for cleanliness and brand standards
Assist with Management and scheduling of deep cleaning program
Assist with Scheduling of front desk, bistro and housekeeping
Respond to guest feedback via guest voice, Medallia, trip advisor and other sources
Maintain work order log and report any guest room concerns to Chief Engineer
Any other tasks as deemed by management
Required Skills, and Experience:
High school diploma or equivalent required.
Excellent communication, organization and computer skills.
Individual must be customer service driven.
Schedule flexibility – available to work any shift.
Requires strong command of the English language to include speaking, reading and writing.
Ability to learn quickly and work in fast paced position with constant guest interaction.
Must be able to multi-task.
Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
Must possess basic computer skills, i.e. Word, Excel, etc.
Valid State driver’s license.
Six months’ experience as Front Desk and/or another qualified hotel experience.
Previous supervisory experience in a hotel setting is preferred.
At least one year of Guest service /Hotel experience preferred.
The Courtyard Marriott is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.