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Night Auditor

Courtyard Marriott

Night Auditor

Phoenix, AZ
Part Time
Paid
  • Responsibilities

    The Phoenix West Courtyard is searching for a part time Night Auditor!

    North Central Group maintains high standards of cleanliness and hygiene at our properties and have taken additional measures to make our protocols even more rigorous. Click here for more information on what our properties are doing to keep you safe.

    Our team members are the foundation of our company's commitment to excellence. North Central Group takes great pride in the inclusive culture we have created across our portfolio of exceptional properties. Join our family owned business where we create a fun, safe and supportive environment for our team members to thrive and grow in.#whyNCG:

    Mission and Core Value: At NCG, we strive to be the best and offer you the best career

    Room to Grow: Learn from the best in a friendly and positive work environment and gain the confidence to provide exceptional service

    NCG Cares: As a family-owned business, each Team Member is an extension of the NCG family

    There is always time for fun: We celebrate our Team Members and reward their successes

    Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, health benefits plans and more!

    Our friendly and attentive Night Auditors are committed to going the extra mile to deliver high quality service to our overnight guests while performing nightly balancing duties, daily paperwork and shift reports related to the hotel’s business transactions.

    Responsibilities:

    Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the hotel’s financial and accounting records

    Greet and interact with guests in a warm, friendly and professional manner

    Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs

    Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

    Work in cooperation with other departments to ensure a positive guest experience

    Use computer system to make reservations, check-in and check-out hotel guests, process payments

    Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

    Ensure guest and hotel safety by knowing all safety, security and emergency procedures

    Process departmental reports

    Qualifications:

    Ability to work overnight from 11:00 p.m. until 7:00 a. m.

    Understanding of general accounting practices and ability to compile facts and figures

    Strong oral and written communication and interpersonal skills

    Motivated to maintain excellent customer service reputation

    Strong attention to detail, organization and follow-up abilities

    Reliability and honesty

    Desire to contribute to a supportive and effective team

    Ability to be patient and creatively problem solve

    With nearly 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, clients and to the communities in which we live and work. Our company operates 25+ award-winning properties in five states within the Marriott and Hilton family of brands.  Check out our jobs at www.ncghotels.com/careers and join our growing team!

    North Central Group is an Equal Opportunity Employer.