THE COURTYARD MARRIOTT COLUMBUS OSU is currently seeking a FRONT DESK AGENT to join our team! Both Full and Part Time available, both first and second shift. $250.00 SIGNING BONUS
Job Summary:
The Front Desk will process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with housekeeping to track readiness of rooms for check in. Communicate parking procedures to guests/visitors. Supple guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. The candidate will possess excellent customer service skills, ability to engage customers both in person and via the telephone. Our environment is based on the philosophy of Service Essentials:
Greet every guest with a smile
Use guest’s name at every opportunity
Provide quick and efficient service
Offer assistance and provide options
Thank the guest and invite them back
Essential Functions:
• Act with integrity, honesty, and knowledge that promotes the culture, values and philosophy of Marriott.
• Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges)
• Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities
• Answer hotel telephones courteously and efficiently following Courtyard by Marriott standards
• Be familiar and knowledgeable with the operation of the POS system
• Follow Courtyard by Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations
• Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction
• Attends quarterly meetings as set by the Operations Manager
Physical Requirements:
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
• Associate must be able to stand for up to 8 hours a day consecutively.
• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Associate is often required to sit and use his or her hands and fingers, to handle or feel.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Vision abilities required by this job include close vision.
• Associate must talk and hear.
Qualifications, Education, Experience, Skills, and Abilities:
• Customer service skills.
• Professional demeanor.
• Organizational skills.
• Communication skills.
• Initiative and creative problem solving skills.
• Must be familiar with the city and the attractions that it offers.
• Flexible availability (to include days, evenings, weekends, holidays