Bistro Manager Job Description

Description:

The Bistro Manager is responsible for overseeing the Bistro functions of the hotel in coordination with the Executive Chef and Events Manager. They are a link between the guest, the caterer, food vendor, and sales department.

Essential Functions:

Client/Guest Service

Maintains guest service as the driving philosophy of the hotel.

Personally demonstrates a commitment to guest service by responding to client/guest needs.

IS COMMITTED TO MAKING EVERY GUEST 100 PERCENT SATISFIED.

Responds to client/guest complaints relating to Bistro department in a timely manner.

Ensures proper delivery of Bistro service.

Bistro Responsibilities

Creates and updates a weekly schedule for all Bistro Staff (with approval from Executive Chef).

Ensures that all Bistro shifts are covered adequately. Works as Bistro Host for am or pm to cover during illnesses, busy time periods, and vacations as needed.

Assists in the purchasing/ordering of food items and supplies. Maintains adequate supply levels to provide guest satisfaction.

Confirms all Bistro related orders and shipments. Ensures that items are stored properly upon receipt.

Shops for miscellaneous food items and supplies at local stores when needed.

Reviews guest scores and comment cards. Implements ideas to improve customer satisfaction.

Supervises and evaluates Bistro associates with assistance from Executive Chef as well as Events Manager.

Human Resources

Maintains a positive, cooperative work environment between staff and management.

Works as a team player. Responds appropriately to direction/constructive feedback and applies as needed.

Works to maintain a high level of motivation for staff to improve performance. Creates incentive plans with Executive Chef and implements them appropriately.

Establishes effective communication between the Food & Beverage Department and other departments within the hotel.

Works with Executive Chef to hire and discipline Food and Beverage associates.

Ensures proper training and certification (i.e. food handlers permits) of all food and beverage personnel.

Conducts reviews/evaluation of Food and Beverage staff with the Executive Chef.

Safety and Security Management

Knows local health and safety codes and regulations that apply to hotel.

Assists the management in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) and security problems (locking doors after hours, etc.).

Understands, follows, and assists with policies and procedures for the hotel’s key control system.

General Duties and Expectations

Maintains a professional appearance and demeanor in all situations dealing with fellow associates, guest, and clients.

Manages time effectively to accomplish all desired tasks, duties, and action plans. Is punctual for all shifts and meetings.

Delegates responsibilities appropriately and effectively to department personnel.

Helps to maintain an organized working environment. Assists in keeping all areas of the hotel clean.

Works appropriate hours for his/her responsibilities.

Attends all required meetings.

Must have bartending /food service experience

Must have previous supervisory/managerial experience.

Must possess a valid driver license with clean driving record

Please submit Resume:

Aaron Stitt

General Manager

o 402.904.4800 d 402.904.5150 c 402.770.6047 f 402.904.4804

Courtyard by Marriott Lincoln Downtown/Haymarket

808 R Street

Lincoln, NE 68508

aaron.stitt@marriott.com

www.marriott.com/lnkcy