Events Manager Job Description

Primary Purpose

The primary purpose of the Events Manager is to develop catering accounts, detail, and help execute successful catering events to achieve assigned catering and associated room revenue goals.

Essential Functions & Responsibilities

Serve as the onsite contact for all assigned groups, as well as work with the customer to produce Banquet Event Orders and Convention Resumes, ensuring that all special arrangements are properly documented

Ensure timely distribution of all Banquet Event Orders and Group Resumes to the appropriate departments and follow up on any questions

Maintain detailed files, notes, records, and trace systems to ensure the meeting and event experience meet the customer’s expectations

Implement and continually update Amadeus computer program.

All information must be documented with follow up tasks assigned.

Post meetings, group use and billing should be included in documentation

Verify space requirements and meeting room set-up with the client and ensure that public space needed is properly maintained and in good condition

Confirm revisions in agendas, room blocks, etc. and notify corresponding departments in a timely manner

Finalize the program/agenda with client and check all scheduled functions one hour prior to start time

Review event sheets and work with appropriate departments to ensure quality and satisfaction

Offer pre and post-convention meetings giving the customer to communicate with the hotel teams on expectations and areas the hotel opportunity to customer and coordinate the meetings professionally

Will oversee banquet server staff. This will include, but not limited to:

Hiring, training & dismissal of staff

Employee file management & onboarding

Staff uniform inventory

Scheduling for events

Assist in the selling and rebooking of meetings that have previously been to the hotel.

Any and all other work as required to complete the primary purpose of the position.

Associate Requirements

No set hours, as schedule will be based on the needs and timing of the group.

The Events Manager is expected to be here for major events & groups and will be use best judgement for smaller events.

Associates are required to comply with department uniform and appearance standards.

Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.

Travel: none

Lifting: Yes. Up to 25 pounds.

Other specials physical or mental requirements: Person is walking throughout the building to provide service and ensure tasks are completed appropriately and timely. Person will at times have to move conference facility tables, chairs, equipment, push carts, set up breaks.

Additional Operational Responsibilities

Assist team with training, supplies and support in order to consistently provide quality service.

Practice safety standards at all times. Know all property specific hotel emergency plans.

Comply with Record Retention, Standard Operating Procedures and daily responsibilities.

Adhere to all work rules, procedures and policies established by the company, including but not limited to those contained in the employee handbook.

Assist in other departments (front desk, Bistro and housekeeping) as needed in order to consistently provide quality service.