The Technical Implementation Manager is responsible for technical delivery of the Company’s Gridstream Advanced Metering Infrastructure (AMI) solution to the Company’s customers using a structured deployment project lifecycle to ensure quality in our delivery. While working closely with a program deployment team, this role evaluates client business processes, consults with clients on technical feasibility and integration of processes utilizing the AMI solution, implements appropriate system configurations, features and services for optimal system and network performance, and validates system quality to achieve client acceptance and satisfaction.
- Works with customer requirements to propose technical solutions and support implementation of these solutions
- Acts as primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions
- Performs customer system implementation planning and execution
- Ensures field network and metering equipment and software meets customer technical requirements and specifications
- Troubleshoots network, metering and software performance problems and proposes remedy options
- Provides functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback
- Supports network rebalancing/optimization plans
- Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs
- Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions during project delivery
- Works closely with the RF Field Engineers to resolve complex issues relative to wireless communications and integrated software applications
- Investigates system failures, registration failures, and interactive read failures in system deployments
- Acts as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues
- Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades including the network with new software releases
- Supports and adheres to Company’s core values
- Performs other duties or responsibilities as assigned or required
- Supports and adheres to Company’s Code of Conduct and Ethics Policy
- Represents Company in a positive, professional manner when working with both internal and external customers
EOE AA M/F/VET/DISABILITY VEVRAA FEDERAL CONTRACTOR
Required Skills
- Excellent written and oral communication
- Excellent team-player; self-starter with the ability to work unsupervised
- Ability to plan and maintain schedules
- Excellent problem-solving and analytical abilities
- Accustomed to working in an environment driven by high standards for service and system delivery
- Uses leadership skills to engage others in the L+G team to participate in resolution of a wide range of issues in creative and practical ways to satisfy the customer needs
- Excellent customer communications and customer service skills
- Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
- Highly adaptable in changing environments
- Knowledge of complex technical data systems and RF network technologies
- Broad technical depth in integration and operation of complex systems
- Understanding of programming logic and the ability to troubleshoot systems by following code
- Highly adaptable in a dynamic work environment
Required Experience
- Bachelor of Science degree required; advanced technical degree or MBA desired
- Experience in implementation of solutions involving both software and hardware
- Experience in process definition and design to meet overall business objectives.
- Experience with managing cross-functional, highly technical project teams
- Requires a minimum of 5 years of related experience.
- Direct Utility or Utility consulting operations, engineering or IT experience highly desired
- Business Process consulting experience a plus
- Experience with .NET framework and WebServices required
- Experience with UNIX Sun Solaris required (vi, crontab, shell scripting, process monitoring, Perl) a plus
- Experience with either Oracle DB (SQL*Plus, PL/SQL) or Microsoft SQL Server required
REQUIRED/DESIRED CERTIFICATIONS:
- Project Management Professional (PMP) certification a plus
- ITIL certification a plus