Under the direction of the Program Manager, the Deployment Manager will coordinate network and AMI endpoint activities, if applicable, to install system assets following a joint deployment plan co-developed with the utility. To support the deployment plan the Deployment Manager will communicate and coordinate with the Program Manager, utility staff, possible direct reports, internal SME support staff, and/or field installation sub-contractors. The position will also oversee all material forecasting, ordering, RMA, and assuring necessary inventory is available to execute the Deployment Plan. In addition, the planning and execution of required monthly field audits must be performed to evaluate processes and actual results of field staff to ensure both safety and functionality of the deployed equipment. Any process issues or defects of material installation must be documented and the Deployment Manager must effectively communicate enhancements to the process, recommend disciplinary actions if necessary, or return of materials for evaluation. Finally, produce tracking and reporting of actual field results versus plan as necessary to monitor schedule performance and implement adjustments if necessary. A deployment manager may or may not be dedicated to one project, this will be determined by the scope of the projects.
- The Deployment Manager will lead, coordinate, communicate the deployment plan jointly with the utility.
- Oversee metering endpoint and network deployment efforts. Manage installation sub-contractors responsible for installing endpoints (if applicable) and devices in accordance with the deployment plan.
- Lead the L+G AMI endpoint and network deployment SMEs
- Manage the installation subcontractors in connection with safety, quality, productivity, and professionalism.
- Assist the Program Manager in working with product management to insure deficiencies and defects found during testing and/or deployment are addressed
- Lead logistics resources to manage supply of AMI endpoints and network materials required for achieving the deployment plan
- Review and upgrade endpoint sampling, deployment and crossdock processes. Manage the AMI endpoint and network equipment install audit process and oversee process improvement activities
- Develop deployment plan, reporting, and monitoring (include annual route plan, weekly targets)
- Manage network deployment to ensure daily performance and milestones are met
- Provide any customer complaints or claims to utility for resolution - Escalate issues for effective problem resolution
- Provide technical direction for the AMI endpoints, and network equipment deployment.
- Work with installation subcontractors in field and at crossdock.
- Ensure AMI endpoint and network equipment sampling processes followed per utility requirements (if applicable)
- Work closely with logistics resources to manage supply of AMI endpoint and network equipment required for achieving the deployment plan
- Coordinate all supply chain and logistic activities to support deployment plans.
- Provide safety reporting to utility for project subcontractors
- Provide project data to utility scheduler as needed
- Receive invoices and validate for accuracy
- Supports and adheres to Company’s core values.
- Performs other duties or responsibilities as assigned or required.
- Supports and adheres to Company’s Code of Conduct and Ethics Policy.
- Represents Company in a positive, professional manner when working with both internal and external customers.
Required Skills
- Must have excellent computer skills including the ability to utilize Excel, Word, project scheduling software and Outlook.
- Must have strong orientation toward providing customer satisfaction, establishing and maintaining effective process that ensure a reliable effective Company solution at multiple customer locations.
- Individual must be willing and able to travel 75-80% of their work schedule.
- Must have a valid driver's license.
- Business travel requires a personal credit card with a limit sufficient to cover Company's standard two week reimbursement cycle.
Required Experience
Required Minimum Level of Education: High School/Equivalent
Required Minimum Years of Experience: 5+ to 7
Desired Education/Experience: Bachelors degree (BA/BS) from a 4-year college or university or a 2-year degree from a technical institution strongly preferred. In lieu of a degree, a comparable combination of education and relevant experience may be considered. Military experience is also acceptable.
Plus 7-10 years successful performance in a customer service / technical support related position supporting in an electronic technology related field including independent travel and customer contact.
Experience with utility operations and logistical support, field operations, construction or related field; Automatic Meter Reading (AMR) operations, Radio Frequency (RF) systems is a plus.
Strong computer/PC skills; Proficiency in project management software & tools including MS Project, Excel, Word.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Required/Desired Certifications (if any): Must have a valid driver's license.
EOE AA M/F/VET/DISABILITY VEVRAA FEDERAL CONTRACTOR