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IT Intern

C

Cowan Systems and Cowan Management

IT Intern

Baltimore, MD
Internship
Paid
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  • Responsibilities

    Job Description

    IT INTERN (HELP DESK)

    Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation business. To assist in the support of our technology, Cowan Systems, LLC has an IT Intern position available in our corporate office located in Halethorpe, Maryland.

    Cowan Systems, LLC is a National truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper; such as specialized equipment, strict timetables and custom reporting. Cowan Logistics sources the optimal method of transporting our customers freight as efficiently as possible while maintaining unprecedented service and reliability. Cowan Systems is the premier single source provider for warehousing and distribution needs in the Northeast and Mid-Atlantic area. Our 100% supply chain solution includes local and long haul trucking in and out of Cowan facilities.

    JOB SUMMARY:

    The IT department is seeking an IT Intern who will be able to assist in the capacity of a help desk/PC technician. This position reports to the Help Desk Supervisor.

    RESPONSIBILITIES INCLUDE:

    • Support and maintenance of the desktops, laptops, IP phones, mobile phones, printers and peripherals on the corporate network.
    • Support of the company's enterprise virtual desktop and application delivery software systems in conjunction with other members of the IT staff.
    • Accurately log all support requests in the Track-It help desk system. Acknowledge, troubleshoot and resolve all assigned tickets; escalate and follow through when necessary especially in system down situations.
    • Responsible for creation, deletion and modification of user accounts and MS Exchange mailboxes.
    • Communicate all system related issues to IT staff through channels set forth by management.
    • Facilitates moves, additions, and changes of computer and phone related equipment as required.
    • Perform user profile data migrations and restorations.
    • Maintenance of hardware and software inventory within the Track-It system.
    • Assist next level IT support staff as necessary.
    • Other tasks as assigned.

    QUALIFICATIONS:

    • Pursuing a BA/BS degree in a computing discipline.
    • Skills in any of the following desktop support areas is helpful: Microsoft Windows PCs and Active Directory, Microsoft Office applications, desktop imaging software, VoIP, printing and scanning devices.
    • Strong customer-service orientation. Effective interpersonal and relationship-building skills. Ability to present ideas in user-friendly language to both technical and non-technical end-users.
    • Ability to multi-task and remain calm and composed under pressure.
    • Ability to lift and carry related computer & networking equipment.
    • Ability to climb ladders and stairs.
    • Must possess a valid driver's license and a vehicle for local travel to remote sites.
    • U.S. citizen