Job Description

CoWorx Staffing has a new Customer Service Manager opportunity in Leominster, MA.

This is a hands-on managerial position responsible for the daily sales and project activities of all customer accounts. This group is made up of Account Managers reporting to the Customer Service Manager and is responsible to act as liaison between the customer and the company to address needs, inquiries and issues.

This includes but is not limited to servicing requests for quotations, processing and maintaining sales orders, responding to requests for quotes, coordinating and driving new product introduction, measuring the division’s delivery performance and maintaining ISO9001 documents for the Customer Service function.

PRIMARY DUTIES:

• Manage Customer Service and Cost Estimating function by setting direction and workload and monitoring progress
• Manage and support Customer Projects to ensure forward movement, customer satisfaction and profitability
• Act as Primary Contact for All Customer Communications and address any customer escalation requests from the Account Managers
• Administer activities such as hiring of personnel, training, performance reviews, performance planning, promotions and disciplinary actions in accordance with EW policies
• Assure department clearly communicates manufacturing priorities based on customer requirements
• Pursue new business opportunities toward divisional growth
• Perform and support the following functions within the customer service department
• All duties/responsibilities as listed in the Account Manager job description
• Work with outside sales to understand new opportunities and the dynamics of the account
• Assure customer related actions are driven to closure
• Ensure process for double checking orders prior to job creation is followed
• Maintain supplier managed inventory program with key customers
• Assure Request for Quotation are responded to expeditiously and correctly
• Coordinate and drive all new product introductions
• Assure department is following documented procedures
• Manage Reporting (Performance, Sales, etc)

QUALIFICATIONS:

• AS degree or 5 years experience in manufacturing customer service management/account management
• Experience in a manufacturing environment
• Strong written and verbal communications
• Demonstrated experience with Windows and MS-Office (MS-EXCEL, MS –Word)
• Ability to handle multiple tasks effectively
• Strong attention to detail

BENEFITS INCLUDE:

• Health, Dental, and Vision
• Life and Disability Insurance
• 401(k)
• Employee Referral Programs

HOURS:

• 8am-5pm, Monday-Friday

Don't miss this opportunity to join a growing, supportive team: Apply Today!

978-646-7843

Company Description

At CoWorx, we are committed to assisting our employees on the road to professional success. We are a highly reputable organization that takes care of its employees by offering a variety of health benefits. We work hard to find the best possible fit for you and our client. We offer bonuses and extra incentives such as an Employee of the Month Award and other employee appreciation rewards and events. CoWorx Staffing is an Equal Employment Opportunity Employer.