PRIMARY LOCATION: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

DIVISION: Cox Communications

JOB LEVEL: Individual Contributor

TRAVEL: No

SCHEDULE: Full-time

SHIFT: Day Job

REQUISITION NUMBER: 217579

SUMMARY:

This role is responsible driving process improvements throughout our department delivery organization. The role will include reviews of current and identification of new processes, and drive improvements on costs, effectiveness, and efficiency. The position will require constant communication and integration with our partners. As process improvements are identified, they need to be reviewed with partners, and communicated effectively across all impacted teams. There will be Portfolio Services and Service Management components of this position that will require successful candidates to understand processes that supports both of those efforts. Continuous improvement processes are a fundamental part of this position. All candidates must be willing to identify opportunities, define changes, and implement changes while keeping all our internal and external customers engaged and informed. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Tracks key project milestones in Jira and other tools to meet the needs of our customers
• Establishes and implements delivery management processes in conjunction with the Portfolio Services team
• Analyzes processes to ensure projects are delivered in a standard way, and that they meet the needs of our customers
• Assists with the work entry processes for delivery management related efforts
• Partners with ESD to track work stream intake, and to implement standard processes across EDIS
• Partners with other teams within EDIS to ensure smooth hand-offs end effective communications occur
• Assists with the mitigation of issues, resolves bottlenecks, and works with capacity planning reports and dashboards
• Utilizes lean processes to ensure effective utilization of company resources
• Reviews current processes to identify gaps and opportunities with EDIS Delivery Management
• Implements Continuous Improvement processes
• Reviews and defines Service Management processes to ensure the Delivery Management team is continually adding value across EDIS
• Drives adoption of Service Management across EDIS while maintaining lean management principles
• Assists in the building of Project and Portfolio Service Dashboards that can be utilized for tactical and strategic reports
• Helps with the development of Portfolio metrics and associated dashboards
• Ensures that all improvements implemented are customer centric
• Builds strong partnership relationships
• Measures progress towards departmental and company goals
• Assists in the development and implementation of KPIs across Portfolio Services and Delivery Management.

Qualifications:

MINIMUM:

• Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
• 7+ years of project management experience
• Strong understanding of Change Management principles
• Excellent written and communication skills
• Strong process management skills
• Ability to work under pressure
• Experience reporting and communicating across all levels of the organization
• Excellent organizational skills
• Excellent decision making skills

PREFERRED:

• PMI certification in Project Management
• Advance Degree (MBA)
• Management experience and skills
• Self starter with the ability to see work through to its successful completion
• Highly motivated, with a positive attitude, ability to face the challenges in a fast-paced environment within a customer experience-focused organization.

Who We Are

ABOUT COX COMMUNICATIONS

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

ABOUT COX

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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