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Customer Service Representative

Crash Champions

Customer Service Representative

Kansas City, MO
Full Time
Paid
  • Responsibilities

    Job Description

    COLLISION REPAIR-SERVICE ADVISOR

    Are you looking to join a TEAM that values each player? Are you tired of being treated like a NUMBER? Not having the tools and equipment needed to SAFELY repair today’s vehicles? Working in OLD facilities that prohibit YOUR productivity?

    It’s no secret that Crash Champions is one of the fastest-growing collision repair companies in Chicagoland. With state-art-facilities, filled with only the best equipment and most highly trained collision repair team in the industry, Crash Champions treats each and every employee like an integral part of the collision repair process.

    Lucky for you, we are actively seeking the BEST of the BEST in collision repair service advisors. These employees must be highly motivated, dedicated and driven to be the best they can be every day.

    LOCATIONS:

    • GRANDVIEW

    ESSENTIAL FUNCTIONS:

    Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner, superior to the competition.

    Maintain a well-groomed appearance and clean workspace, this is the first point of contact our customers have with our facility.

    Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.

    Provide clerical and administrative support to the General Managers and Service Advisors.

    Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.

    Assist in converting prospective customers into insurance drive-in customers into Crash Champions customers.

    Perform other related duties as assigned, including cleanliness of work space.

    Company Description

    Crash Champions began as a small shop in New Lenox, IL. After years of owning just one location, President and CEO, Matt Ebert, knew that he was doing something truly different in the industry and began to open more locations throughout Chicagoland. Since 2014, the Crash Champions name has grown to include 7 locations, with more opening in the coming years. Crash Champions has changed the way our employees and customers view the traditional “body shop”. Every Crash Champions location is fully aluminum certified and most have over 25,000 square feet of production space to make each employee as productive as possible. Training to repair today’s vehicles is a top priority at Crash Champions and we continue to focus on OEM Certifications to ensure safe and proper repairs. We are not your traditional body shop, we are Crash Champions, Your Collision Repair Heroes!